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Hi friends !!

I have an approved withdrawal for 1500 from October 15th I am trying to check on. Support said they have sent it off but that it has not been paid out. Just wanting to see if someone could have a look into this one.

i also have one for 2500 not approved yet but I don’t think the 10th business day for approval will be until the the 15th so I will check back on that one

thank you for working with the casinos on my behalf and for always helping me keep track of withdrawal progress

love the customer support

Dear britterlynne,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you used the same payment method as with previous withdrawals, please? Which one?
• Do I understand correctly the casino believes they already processed your payout?
• When was the last time you were informed about the status of your payout?

Looking forward to hearing from you.

Best regards,

Tomas

Same payment method and right before I created the issue is the last time I spoke with them.

they do not believe it has been paid out but they said it has been sent off for payment

Hi !!

any luck ?

I have not seen the $1500 yet

And also, I have a withdraw pending approval for 2500 that is still not approved and it is outside of the timeframe. It was requested 11/2

Please let me know when I will be paid out

Thank you very much, britterlynne, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear britterlynne, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Raging Bull Slots Casino representative to join this conversation. 

Dear Raging Bull Slots Casino, could you please provide more information about this case? 

Looking forward to your reply.

Thank you !

1250 has been approved but not paid out & 2500 has not yet been approved but was requested 11/2. Thank you for your attention to this matter

Greetings all,

I see that payment was sent from the casino to our 3rd party payment providers on the 5th of November. Generally speaking we are looking at 3-10 business days on delivery on bank wire transfer once paid by the casino but that can fluctuate depending on the velocity limitations of the 3rd party payment provider. Not much we can do now but wait. If it still hasn't arrived within another week I'll contact our finance department and see if they can get further information. Once these funds have arrived I can assist in moving forward with the next payment in line.

Best wishes,

Nick and Raging Bull

Thank you Nick. I’ll keep you posted

Following up on where these funds are

Dear Raging Bull Slots Casino, 

could you please investigate further, since it seems the funds did not arrive?

Greetings all,

On our end we see that the funds are in transit, after speaking with the payouts department they have assured me that you should see them in your bank account shortly britterlynne, but the latest the 6th of December. Not the best news however wire transfers are nowhere near the ideal payout (or deposit) method, especially in this day and age. I will need to request once again that you be patient and wait for the funds to arrive. If they have not arrived by the 6th of December we will need to review all bank statements since the time of payout as proof of non-delivery, stop payment to the 3rd party then re-issue the funds to them once again. Hopefully you see the funds arrive in the interum.

Best wishes,

Nick and Raging Bull

Sounds like a nightmare wire transfers should not be that difficult- I have used them so many times in the past

They seem to be used way more than any other form and have been way more standard.

i will wait.

Dear Raging Bull Slots Casino,

thank you for your message.

Dear britterlynne, 

please let us know if you receive your funds. I will now set up a timer for 7 more days.

Thank you . Nothing yet

Still no deposit

Please review this I was asked for documentation again when this documentation should match silver oak and slots of Vegas which I have received payouts for.

please get with the casino to resolve this issue so that I can be paid

Dear britterlynne, 

thank you for you the update.

Dear Raging Bull Slots Casino,

could you please provide further details on the current situation?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Thank you!

i haven’t heard anything from nick or the casino on any of my recent requests 😕

I have 3 complaints open for non payment (silveroak, raging bull and slots of Vegas) and no new info regarding payout 😫

Nick please help me find out where my money is

Dear britterlynne, 

thanks for the update. I have already contacted casino representative outside this thread. I will keep you informed once I have any news.

Thank you !!!

Greetings all,

Indeed, I was sick for a bit and still have more vacation days left this year than I can possible take so been forced into some off time. Nonetheless I am here (on a vacation day no less) and have reviewed your account once again britterlynne, I can confirm that there was a payment sent on the 12th of December to our 3rd party payment providers, as usual they have 10 business days on delivery to you, hopefully the funds will arrive before then.

Best wishes and happy holidays,

Nick and Raging BUll

Thank you

I hope you get to feeling better. Please check out my other request for slots of Vegas and Silver Oak, please

Dear Raging Bull Slots Casino,

thanks for the update.

Dear britterlynne, 

please allow a few more days for your withdrawal to be processed. I would appreciate it if you could keep me updated on any developments. Thank you.

Ok I will let you know

Nothing has been deposited into my account

Dear britterlynne, 

thanks for the update.

I recommend waiting a few more days, as it is the holiday season and some payment providers may be closed during this time. I will set up a timer for an additional 7 days. Please keep me updated on whether you receive your funds.

ok

Still No funds deposited

what is going on and where is my money

Dear britterlynne, 

thanks for the update.

Please rest assured that Raging Bull Slots Casino is fully operational. The casino you came across is a different brand.

Dear Raging Bull Slots Casino,

could you please provide additional details regarding the delay in receiving the funds, please?

It’s been 5 more days now

can you please reach out to them again

Dear britterlynne, 

I have reached out to casino representative and he assured me the reply will be posted soon.

Thank you !

Greetings all,

Apologies for the delay on my part, I was forced into time off for the holiday, can't deny it was very pleasant. So HAPPY NEW YEAR to everyone. 🙂

I can see in the system that the transaction is still marked incomplete from the 3rd party payment provider. I have contacted our payouts department for further information, there is a good chance it is delayed due to the volume of withdrawls that accompany the holiday however it's hard speculate without review from the requisite department. Once I have some info I'll get back to everyone here.

Best wishes,

Nick and Raging Bull

Thank youuuuu!!!

Any luck nick ?

Just following up to see if there’s any update on when I might receive the funds

Hello britterlynne,

We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Ok thank you for letting me know

Dear Raging Bull Slots Casino,

could you please provide an update regarding this complaint?

Greetings all,

It seems that the payment is indeed included in a batch delayed with the 3rd party payment provider, these payments have been slowly trickling out so hopefully it shouldn't be too long. There is an additional payment released to the 3rd party on the 7th of January, also currently "incomplete" in the system. Hopefully we see some follow through on one of these payments shortly.

Best wishes,

Nick and Raging Bull

Yay !! I hope so thank you for responding nick !!

Dear Raging Bull Slots Casino,

thanks for the update.

Dear britterlynne,

I sincerely appreciate your patience with this case. Hopefully you will see your funds arriving to your bank account soon. Please keep us informed of any updates.

will do ! Nothing yet

Still nothing

Any update ?

Dear Raging Bull Slots Casino,

could you please provide an update on the current situation? Has the payment been finalized?

Greetings all,

All I can get is an apology and an assurance that the funds are forthcoming from our 3rd party shortly. Thanks so much for your patience britterlynne, once we have paid it out the only alternative is to stop payment with the 3rd party and repay to the 3rd party starting the process over again (with a cancellation fee, of course). In no way ideal, we are very much directing players to deposit and withdraw using our crypto options for this reason. Hopefully it comes through soon!

Best wishes,

Nick and Raging Bull

Hopefully it will be paid out shortly. I don’t wanna start getting cancellation fees because there’s already fees taken out of the funds anyhow

The crypto process is very confusing to me

When they make it simpler, I will definitely utilize that method

For now, I like going into my bank account

I am not sure how to get funds using crypto

I don’t know many places that take crypto as an actual currency and I’m not sure how to turn it into actual dollars

Dear britterlynne,

thank you for your message.

This complaint remains open until you confirm the arrival of the funds. Please keep us updated.

No funds have been deposited

Any  word from the

payouts department- still no deposit

Dear britterlynne,

thanks for the update.

Dear Raging Bull Slots Casino,

I would like to inquire if there are any updates regarding this complaint. The current wait time is quite concerning. I believe that this player is entitled to compensation from your casino at this stage. What would be your best suggestion?

Greetings all,

I spoke with the payouts department today, they have been in touch with the 3rd party quite frequently as this is not the only payment in the undelivered batch. They assured me that the 3rd party is aware of the urgency of the situation and have promised to complete the outstanding transactions as their "highest priority". Apologies once again and thank you for your patience in the matter.

Best wishes,

Nick and Raging Bull

Thank you nick

Still no deposits 😕

I received 2 deposits for 1200 each I think that clears up this request !!

thank you all - I’ll assume the others are shortly behind it from the sister casino silver oak & slots of Vegas !

thanks nick and team for continuing to respond even when it’s a waiting game and I get frustrated

Dear britterlynne,

We're very happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist. 

Dear Raging Bull Slots Casino,

thank you for your assistance and cooperation in this case.

Best regards, 

Katarina

Casino Guru