Rabona Casino - Pelaajan tilin sulkemispyyntö viivästyy.

I’ve been asking Rabona to shut my account for over a week. I’ve sent 15 emails outlining my gambling problem and nothing happens. I get the same generic reply every single time. I’ve told them how bad the gamblings getting and they don’t care. I’ve probably deposited another 700-900AUD money which I can’t afford to spend. And they couldn’t care 1 bit. I want a refund and my account shut

Dear Steven1994,

Thank you very much for submitting your complaint.

I’m sorry to hear about your difficulties with Rabona and the lack of response to your requests. I understand how frustrating it must be to feel ignored, especially when you're trying to address a serious issue like gambling.

• Could you please clarify whether Rabona responded to any of your emails with an explanation, or was it just the generic replies?
• Also, it would be helpful if you could forward any of your previous communications, including the ones with Rabona, to petronela.k@casino.guru. This will allow us to better understand the situation and move forward with resolving your complaint.

Your cooperation is really important to us so we can assist you in the best way possible and get this issue resolved swiftly.

I hope we will be able to help you to resolve this issue as soon as possible. Meanwhile, we appreciate your patience after you reply and we investigate the issue.

Thank you in advance for your reply and cooperation.

Best regards,

Petronela

Dear Steven1994,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.