Rabona Casino - Pelaajan kotiutuspyyntö hylättiin toistuvasti.

I am writing to you with deep concern due to a series of issues I have been experiencing with the RABONA platform over the past few days. For more than six days now, I have been trying to reach out to your support team, but to no avail.

I have submitted several withdrawal requests for an amount of 100,000 CLP, which have all been rejected without a clear explanation. Despite my attempts to seek help via the virtual chat, I have not received any satisfactory responses. The emails I have sent to the support address have also gone unanswered.

Last week, specifically on February 8th, I was promised communication via email, but to this day, have received no such notification. All my attempts to get assistance have been futile, and the only response I have gotten so far has been a request for patience, telling me that the team is working on it, which, regrettably, has not produced any results to date.

I sincerely hope that you can promptly address this issue and provide an appropriate solution. I appreciate your immediate attention to this matter and look forward to a satisfactory response at the earliest convenience.

Me dirijo a ustedes con profunda preocupación debido a una serie de problemas que he estado experimentando con la plataforma RABONA en los últimos días. Desde hace más de seis días, he estado intentando comunicarme con su equipo de soporte sin éxito alguno.

He enviado varias solicitudes de retiro por un monto de 100.000 CLP, las cuales han sido rechazadas sin una explicación clara. A pesar de mis intentos por obtener ayuda a través del chat virtual, no he recibido ninguna respuesta satisfactoria. Los correos que he enviado a la dirección de soporte tampoco han sido respondidos.

La semana pasada, específicamente el 8 de febrero, me prometieron una comunicación vía correo electrónico, pero hasta la fecha no he recibido ninguna notificación. Mis intentos por obtener asistencia han sido en vano, y la única respuesta que he obtenido es una solicitud de paciencia, indicándome que su equipo está trabajando en ello, lo cual, lamentablemente, no ha generado resultados hasta el día de hoy.

Espero sinceramente que puedan abordar este problema con prontitud y proporcionar una solución adecuada. Aprecio su atención inmediata a este asunto y espero recibir una respuesta satisfactoria a la brevedad posible.

Hello Pekeneno,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rabona Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Could you tell us if your account is already verified and, if so, since when exactly?

According to the system, my account "does not require verification" at this time, but I have no problems verifying my account.

Did you accumulate your winnings with real money or use a bonus?

Real money, just deposit 5000CLP which will transform it into 100000CLP

When was the last time you spoke to the casino and what was it about?

I spoke with the casino almost every day, better said with their virtual branch, they told me that they were going to communicate via email with me manually to be able to make the withdrawal, but as of today nothing, 9 days have already passed and I don't know They have contacted me, nor do they answer my emails.

¿Podría indicarnos si su cuenta ya está verificada y, en caso afirmativo, desde cuándo exactamente?

Segun sistema mi cuenta "no requiere verificacion" en este momento, pero no tengo problemas en verificar mi cuenta.

¿Acumulaste tus ganancias con dinero real o usaste un bono?

Dinero real, solo depote 5000CLP los cuales los transforme en 100000CLP

¿Cuándo fue la última vez que habló con el casino y de qué se trató?

Hable con el casino casi todos los dias, mejor dicho con su sucursal virtual, ellos me indicaron que se iban a comunicar via email conmigo manualmente para poder hacer el retiro, pero hasta el dia de hoy nada, ya han pasado 9 dias y no se han contactado conmigo, ni tampoco contestan mis correos.

Thank you Pekeneno for all the information provided. I will now forward your complaint to my colleague Dominika (dominika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Pekeneno,

I am sorry to hear that your withdrawal requests have been rejected. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Rabona Casino representative to join this conversation and participate in the resolution of this complaint.

Dear Rabona Casino, could you please state the reason why all of the player's withdrawal requests have been rejected?

Thank you in advance for providing the information.

Kind regards,

Dominika

Casino.Guru

Thank you very much Dominica

Muchas gracias Dominika

Dear Customer,

Thank you for reaching out!

Please be informed that, prior to having your withdrawal requests paid, the account requires verification. We will request the needed documents shortly. You can check the updates in the Verification section of your account. 

If your withdrawals get rejected, we kindly ask you to try using another payment method to request the withdrawal.

Sincerely,

Rabona Administration

Dear Pekeneno, could you update me on the verification and status of your withdrawal requests, please?

I am waiting to be verified, it is currently under review.

Estoy a la espera de que me verifiquen, actualmente se encuentra en revisión.

Dear Pekeneno, if you have any updates regarding the verification and status of your withdrawal requests, please let us know.

Dear Pekeneno,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.