Rabona Casino - Pelaajan kotiutus viivästyy eston vuoksi.

Hello, I played at Rabona and won €2400, which was transferred without any problems. However, I have since played repeatedly and won another €2400, which is now €1100 because I have a withdrawal block and cannot access my money.

Then documents were requested, which I sent in, and according to the app, they went through.

Contacting them via live chat is pointless, and emails only offer limited comfort.

Hallo ich habe bei rabona gespielt und gewonnen 2400€ diese wurden ohne Probleme überwiesen icj habe aber zwischenzeitlich immer wieder gespielt und wieder gewonnen 2400€ was mittlerweile 1100€ sind da ich eine abhebung sperre habe und am meinem geld nicht dran komme

Dann wurden Dokumente angefordert die icj alle zugeschickt habe was auch laut der app durch ging

Kontakt mit live Chat bringt nichts und Emails werden auch nur einer getröstet

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Dear Seyhanuysal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

To better understand the problem, please answer the following questions.

• Do I understand correctly that withdrawals are blocked because of ongoing account verification?
• Do you have access to your account?
• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Could you please post a screenshot of your verification page so we can review which documents have been verified and which are still pending?

I hope we will be able to help you resolve this issue. Thank you in advance for your reply.

Best regards,

Jean