QuickWin Casino - Pelaajan tili on estetty kotiutuspyynnön jälkeen.

My account has been suddenly blocked after I requested a withdrawal of €7,600. I have already successfully completed the KYC verification process and my account was fully verified. Currently, I am unable to access my account and the Live Chat support has been disabled for me. I have sent multiple emails to their support team (Ticket #49641442) but I have received no human response or explanation for the block. I demand the immediate release of my funds and a clear explanation for this account restriction

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with QuickWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Have you made any previous successful payouts from the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication attempts with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

​Hi Tomas, thank you for your support. Here are the details you requested:

​Account status: I have been a player for about a month. My account was restricted last Saturday without any prior notice.

​Balance and Withdrawals: Initially, the total balance was €7,600. The casino has already processed 3 withdrawals of €800 each (total €2,400). Therefore, the current amount still blocked and under dispute is €5,200.

​Games: I mainly played Slots and Live Casino.

​Bonus: I used real money only; no bonus was active during my winnings.

​Communications: I have contacted support several times via chat and email. The only response I received is that the account is 'under investigation' for security checks, but they provided no specific reasons or timeframe

Hi Tomas, I would like to add an important detail for the mediator and the casino. Due to the continuous technical issues, the account restrictions, and the lack of transparency shown so far, I no longer feel safe using the internal withdrawal system (the 800€ daily limit).

​I am now requesting the remaining balance of 5,200€ to be paid in a single lump sum via bank transfer. I want to settle this matter once and for all and close my relationship with this casino. I am also currently seeking legal counsel to formalize this request. Thanks

Hi Tomas, I would like to add an important detail for the mediator and the casino. Due to the continuous technical issues, the account restrictions, and the lack of transparency shown so far, I no longer feel safe using the internal withdrawal system (the 800€ daily limit).

​I am now requesting the remaining balance of 5,200€ to be paid in a single lump sum via bank transfer. I want to settle this matter once and for all and close my relationship with this casino. I am also currently seeking legal counsel to formalize this request. Thanks

Dear Tomas,

I am happy to inform you that the issue has been resolved. The casino has unblocked my account and I have started receiving my payments according to their daily limits.

You can now mark this complaint as 'Resolved'. Thank you very much for your professional assistance and support."

Dear Lorenzo7600,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru