Pribet Casino - Pelaajan voitot takavarikoitu väitetyn bonusmanipuloinnin vuoksi.

Hello,

I deposited 50 Euros with a 75% bonus and wagered it. When the wagering was done, my money was reduced from 800 Euros to 375 Euros because you are only allowed to win 10 times the bonus amount. The Live Support informed me about this and also confirmed that I had successfully wagered the bonus.

Subsequently, I submitted my documents to make a withdrawal. The verification process took 5 days and during this time I continued to play and won a total of 3500 Euros. Naturally, I wanted to withdraw this money.

However, after I was verified, the withdrawal was denied on the grounds that I had apparently committed bonus manipulation with the 75% bonus. I played in the bonus with a stake of 2.40 Euros, even though I was only allowed to bet 5% of the bonus amount. Because of this, the casino took away my total winnings of 3500 Euros, despite the fact that the total winnings occurred only after the bonus was wagered.

I told the casino that the winnings occurred only after the bonus and they should have informed me 5 days in advance, as I would have deposited and played again. However, they are not being accommodating and they do not even respond to my emails.

The casino not only has unfair rules. They are also scam artists. They are to blame for giving me the bonus money, even though I broke the rules. And I won only afterwards, independently of the bonus.

Hallo,

ich habe 50 Euro mit einem 75 % Bonus eingezahlt und diesen umgesetzt. Als der Wager fertig war, wurde mein Geld von 800 Euro auf 375 Euro reduziert, da man nur das 10-fache des Bonus-Betrags gewinnen durfte. Dies wurde mir dann auch vom Live-Support mitgeteilt und gleichzeitig haben die auch gesagt, dass ich den Bonus erfolgreich umgesetzt habe.

Anschließend habe ich meine Dokumente eingereicht, um eine Auszahlung zu tätigen. Der Verifizierungsprozess hat 5 Tage angedauert und in dieser Zeit habe ich weitergespielt und insgesamt 3500 Euro gewonnen. Dieses Geld wollte ich dann natürlich auszahlen.

Die Auszahlung wurde mir dann, nachdem ich verfiziert war, verwehrt, weil ich anscheinend Bonus-Manipulation mit dem 75 % Bonus begangen habe. Ich habe im Bonus mit einem Einsatz von 2,40 Euro gespielt, obwohl ich nur 5 % des Bonus-Betrags einsetzen durfte. Deshalb hat das Casino mir die kompletten 3500 Euro weggenommen, obwohl der gesamte Gewinn erst nach dem Bonus entstanden ist.

Ich hab dem Casino gesagt, dass der Gewinn erst danach entstanden ist und die mir das 5 Tage früher hätten sagen sollen, weil ich dann noch einmal eingezahlt und gespielt hätte. Sie zeigen sich aber nicht kulant und antworten mir nicht einmal auf meine Mails.

Das Casino hat nicht nur unfaire Regeln, sondern sind zusätzlich auch noch Betrüger. Die sind selbst Schuld, dass sie mir das Geld vom Bonus gegeben haben, obwohl ich die Regeln verstoßen habe. Und ich habe erst anschließend gewonnen und das unabhängig vom Bonus.

Dear cihanyilmazcy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Did you breach the maximum allowed bet only after you completed the wagering requirements?
• Could you please forward me the game history starting from the moment you activated the bonus? My email is kristina.s@casino.guru.

If there is any other relevant communication between you and the casino, please forward it as well.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I've messaged you privately

Thank you for your reply, cihanyilmazcy. Please understand that if you breached the maximum allowed bet, your winnings weren't legitimate, meaning that the rest of your winnings were accumulated by playing with funds you weren't entitled to.

I am afraid that under these circumstances there is nothing we can do for you and your winnings were confiscated in compliance with the bonus T&Cs. Please let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear cihanyilmazcy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.