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Payout - waiting for 3 days not a single correct answer from support doesn't help me at all

Auszahlung - warte seit 3 Tagen keine einzige richtige Antwort vom Support hilft mir garnicht

Hello Monsterli,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PowerUp Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I actually say that I don't have to verify myself or I really can't because I can't upload etc. I can't upload a picture 🙁

This is completely RAW cash no bonus

I already asked yesterday but they think the payout department will get in touch

LG Monsterli

Hallo Nick,

tatsächlich steht bei mir das ich ich mich nicht verfifizieren muss oder ich kann es auch tatsächlich nicht weil ich nicht hochladen kann etc. kann kein Bild hochladen 🙁

Das ist komplett RAW Cash kein Bonus

Habe gestern bereits gefragt aber die meinen die Auszahlungsabteilung meldet sich

LG Monsterli

Was paid out ♥️

Wurde ausbezahlt ♥️

Thank you Monsterli for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick