Posido Casino - Pelaajan voitot takavarikoidaan vahvistusongelmien vuoksi.

Good afternoon,

Before presenting my complaint, I would like to strongly urge all gamblers to stay away from this fraudulent casino.

Over a month ago, they started an account verification process, asking for various documents. Each time I sent one, they requested another. Eventually, they asked for a mbway transaction statement. After contacting mbway, I was informed that they couldn’t provide this document as only the bank has access to those statements. Given this, I sent bank statements to this fraudulent site, but they refused them, insisting that I must send the mbway statement. I tried exhaustively to explain that it is impossible to obtain, and they even told me to send a bank statement which they said would suffice. However, when I did, it was again rejected.

Clearly, they do not want to pay the €2400 that I won… Stay away from this scam.

Boa tarde.

Antes de apresentar a minha queixa gostaria de começar por apelar vivamente a todos os apostadores que se mantenham longe deste casino fraudulento.

Há mais de 1 mês atrás começaram um processo de verificação de conta em que pediram diversos documentos e cada vez que mandava um eles pediam outro. Até que pediram o extrato de transações mbway, depois de contactar o mbway eles disseram-me que não conseguem fornecer este documento pois o banco é que tem acesso a esses extratos. Dado isto mandei extratos bancários para este site fraudulento e recusaram insistindo que tenho de mandar o extrato mbway. Tentei exaustivamente explicar que o mesmo não é possível de obter e até chegaram a dizer para mandar extrato bancário que serviria mas ao mandar voltou a ser recusado.

Evidentemente eles não querem pagar os 2400€ que ganhei… Mantenham-se longe desta fraude

Dear Carinamuacho,

Thank you for submitting your complaint. I am truly sorry to hear about the difficulties you're experiencing with Posido Casino.

Before we move forward, I would appreciate it if you could provide some additional details to help clarify the situation:

• When exactly did the verification process begin?
• Have you provided the casino with any documentation from your payment provider confirming they do not issue such statements?
• Would a screenshot of the relevant payments be sufficient in this case?

Thank you for your time, and I look forward to your response.

Best regards,

Nick

Good morning, the verification process started at the beginning of August until now. I contacted mbway and sent screenshots, where the application itself says it cannot issue any kind of statement, after that I spoke to the bank where they told me that it would also be impossible for them to send a statement only from mbway. I've taken several screenshots of all the payments I've made to the casino via mbway, which I've been refused without any justification.

Bom dia, o processo de verificação começou no início de agosto até agora. Entrei em contacto com o mbway e enviei prints, onde a própria aplicação diz não conseguir emitir qualquer tipo de extrato, após isso falei com o banco onde me disse que seria também impossível enviarem um extrato apenas do mbway. Tirei diversas capturas de ecrã de todos os pagamentos que realizei ao casino por mbway, os quais me recusaram sem nenhuma justificação.

Dear Carinamuacho,

Would it be possible for you to take a screenshot from the payment provider’s website or within the application? The screenshot should include the transaction details and your personal information to verify that the payment belongs to you.

In the meantime, please also forward the communication between you and the casino to nikolas.b@casino.guru for further review.

I look forward to your response.

Best regards,

Nick

Dear Carinamuacho,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.