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I want to withdraw my entire balance. The chat isn't working, and I don't know how to speak with an assistant because nobody is responding to my emails.

I want this matter to be resolved as soon as possible.

Thank you.

Quero levantar todo o meu saldo, o chat não funciona não sei como falar com assistente pois por email ninguém me responde

quero que tratem disto o mais rápido possível

obrigada

Dear Catarina6197,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Do I understand correctly your withdrawal requests are limited in how much you can withdraw?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Catarina6197,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.