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I had deposited 250 euros and then met all the wagering requirements with the 350% bonus. I immediately stopped playing at 3950 euros and requested a withdrawal of 500 euros on February 18, 2025. I had informed support several times that my withdrawal was taking a while. No progress to date. In my opinion, I did everything right and now I hope for your help.

Hatte 250 Euro eingezahlt und dann mit dem 350% Bonus alle Umsatzbedingungen erfüllt. Bei 3950 Euro sofort aufgehört zu spielen und eine Auszahlung von 500 Euro am 18.02.25 beantragt. Mehrmals hatte ich den Support darauf hingewiesen dass meine Auszahlung auf sich warten lässt. Bis heute kein Fortschritt.Meiner Meinung habe ich alles richtig gemacht und hoffe jetzt auf eure Hilfe.

Dear Striker235,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Posido Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I am a new customer at the casino, verification was not required or possible so far.

Bin Neukunde bei dem Casino, eine Verifizierung war bisher nicht erforderlich und auch noch nicht möglich.

Dear Striker235

Did the casino process your payout since your last reply?

Please let me know about any further developments.

I can finally verify myself now. We'll see how things go from there, or rather, how long it takes the casino to process the payout.

Kann mich jetzt erstmal endlich verifizieren. Wie es dann weiter geht, bzw. wie lange das Casino braucht um die Auszahlung weiter zu bearbeiten wird man dann sehen.

Dear Striker235, Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Dear Striker235,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Approval from Posido Casino is still pending for verification, but only for the deposit. So, three out of four things are complete. It's still taking time.

Genehmigung fehlt immer noch von posido Casino zu Verifizierung, aber nur zur der Einzahlung. Also 3 von 4 Sachen sind fertig. Es dauert noch.

Thank you very much, Striker235, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru)

who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Striker235,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. I would also like to invite the Posido Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Is there just an unexpected delay or an issue with the documents Striker235 provided? Alternatively, can you give us some guidance on how to proceed?

Dear all,

Thank you for reaching out!

Please be informed that we are looking into the case and will provide updates as soon as they're available.

We appreciate your patience!

Best regards,

Posido team

Dear Striker235,

We kindly request you to please upload the following document for verification of your account.

We request you to upload your transaction history from 20th January, 2025, till 20th February, 2025.

We kindly suggest you to please upload the documents in a PDF format, via verification tab from your profile and please make sure you have not edited or modified the document. Please upload the PDF as it is, showing all incoming and outgoing transactions along with deposits made to us.

If you face any error related to uploading your document. Please share the screenshot of the error, so we can help you accordingly.

Waiting for your update.

Best regards,

Posido team.

Dear Posido Casino representative,

thank you very much for the updates.

Dear Striker235,

can you please proceed with the verification now? If any issues arise, please contact me at martin.l@casino.guru

I have uploaded my documents and hope that they will be processed quickly.

Habe meine Dokumente hochgeladen und hoffe dass diese schnell bearbeitet werden.

A withdrawal request for 500 euros was apparently deleted due to a lack of verification, in my opinion. These funds are also not present in the player account.

Ein Auszahlungsantrag wurde scheinbar gelöscht von 500 Euro, wegen fehlender Verifizierung aus meiner Sicht. Diese sind auch nicht auf dem Spielerkonto vorhanden.

Hello Striker235,

thank you for the update. Are you saying 500 Euros have disappeared from your account? If so, please attach a screenshot of your current balance and withdrawal status to this thread or send them to martin.l@casino.guru

Dear Casino representative,

please update us on the verification status when any new developments arise. Also, do you have any knowledge of balance deduction in Striker235's account?

Hello Striker235,

As per checking your account we can see your previous withdrawal request was processed and sent from our side on April 19th, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

The current pending withdrawal attempted on April 22nd, 2025. Will be processed as soon as possible.

We aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays. The status of your withdrawal will be updated in your balance history once it has been processed.

In addition, bear in mind that in case you decide to revoke an existing pending withdrawal, the withdrawal process will recommence.

Also, kindly note that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed.

Thank you for being so patient with us! We really appreciate it.

Best regards, 

Posido team.

Dear Posido Casino representative,

thank you very much for the update.

Dear Striker235,

please keep us updated on any new developments.

Hello, yes, the verification is complete. Very good, finally. I've already received two withdrawals of €500 each into my bank account. I'm still waiting for more. Everything seems to be working now. Thank you very much for your quick help.

Hallo , ja die Verifizierung ist durch. Sehr gut, endlich. Es hat auch schon 2 Auszahlungen a 500 Euro gegeben, die auf meinem Bankkonto angekommen sind. Auf weitere warte ich noch. Scheint jetzt alles zu klappen. Vielen Dank für eure schnelle Hilfe.

Hello Striker235,

I am happy to hear things are moving in the right direction. I will leave this complaint open until you confirm all of your withdrawals have been paid out,

Hello Striker235,

We are happy to confirm that your withdrawal has been processed, and the money has been sent from our side.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

Our team wishes you all the best for your future activities!

Best regards,

Posido team.

Dear Posido Casino representative,

thank you very much for the update. I am confident the issue will be resolved in the near future. I will leave this complaint open until Striker235 confirms his withdrawals have been paid out.

Dear Striker235,

please keep us updated.

Hello, the balance on my player account has now been paid out in full in several steps. Thank you and your team for your help. This allows you to close this case. Thank you very much.

Hallo, das Guthaben auf meinem Spielerkonto wurde jetzt komplett in mehreren Schritten ausgezahlt . Vielen Dank an Euch und euer Team für die Hilfe. Somit könnt ihr diesen Fall schließen. Danke schön

Dear Striker235,

We're glad to hear your issue has been resolved, and once again would like to thank the support team over at Posido Casino for their response. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, feel free to reach out to our Complaint Resolution Center. We're here to help ! 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Martin

Casino.Guru