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I requested a withdrawal on 06/21/2024, and it is now 07/02, and I still haven't heard anything about the withdrawal. In Live Support, they just copy and paste a text. I always hear the same thing—that they've sent an acceleration request to the finance department.

Thank you in advance.

Ich hab am 21.06.2024 eine Auszahlung beantragt es ist jetzt schon der 02.07 und hab immer noch nix von der Auszahlung gehört im Live-Support wird einfach nur ein Text kopiert und eingefügt man hört immer das gleich das sie ein Beschleunigungs Antrag an die Finanzabteilung gesendet haben.

Vielen dank im Vorraus

Dear Haze54,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

The payment was completed yesterday, thank you for your service, the complaint can be closed

Die Auszahlung wurde gestern abgeschlosen vielen Dank für ihr Service die Beschwerde kann geschlossen werden

Dear Haze54,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru