Posido Casino - Pelaaja ei voi sulkea tiliään.

Hello, I have already informed the casino several times that I am addicted to gambling and that they should please close my account.

Nothing happens!

The chat refers me to email contact but I simply don't get an answer and my account isn't blocked.

Guten Tag, ich habe dem Casino schon mehrfach mitgeteilt, dass ich Spielsüchtig bin und sie bitte mein Konto schließen sollen.

Nichts passiert!

Der Chat verweist mich auf Email Kontakt aber dort bekomme ich einfach keine Antwort und mein Konto wird nicht gesperrt.

Dear Uschi1811,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the Responsible Gambling section and I found this:

Self-exclusion request: you can contact Support Service Team via e-mail: support@posido.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

When did you inform the casino about your gambling problem for the first time? Could you please forward me the self-exclusion requests that you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Hello, I received a total of 3 different email addresses from the chat.

The chat always refers me via email and I don't get an answer.

The first time I

Casino written in early February.

Hallo, ich habe vom Chat insgesamt 3 verschiedene Email Adressen bekommen.

Der Chat verweist mich immer via E-Mail und da bekomme ich keine Antwort.

Das erste Mal habe ich dem

Casino Anfang Februar geschrieben.

Thank you for your reply, Uschi1811. I’m very sorry but you haven’t provided all the required information. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear Uschi1811,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.