PlayiO Casino - Pelaajatilin ongelma on edelleen ratkaisematta.

Good day

Playio Casino has reopened despite the closure, thanks to your help!

Of course I played again then.

They are still not responding to emails

Please help me

Best regards

Guten Tag

Playio Casino hat trotz Schließung mit Iher Hilfe ! Vor kurzem das Kasino wieder geöffnet

habe natürlich dann wieder gespielt

reagieren wieder nicht suf Email

bitte helfen Sie mir

Mit freundlichen Grüßen

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Dear Landgraf1994,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru

Thank you in advance for your cooperation.

Best regards,

Toomas