Pistolo Casino - Pelaajan kotiutus on viivästynyt.

Hello, I've been waiting for my withdrawal from the casino for 14 days now. The deposit and everything else went perfectly, however, I've now been waiting 14 days for my withdrawal.

Hallo, ich warte schon seit 14 Tagen auf meine Auszahlung bei dem Casino. Die Einzahlung und alles andere lief perfekt jedoch warte ich mittlerweile 14 Tage auf meine Auszahlung.

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Dear eric656,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• If there was a successful withdrawal, could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Hello, I haven't made a withdrawal from this casino yet. I also haven't had to complete any verification so far, as it says it's not necessary. I won the money without a bonus.

Hallo ich habe noch keine Auszahlung in diesem Casino getätigt. Ich musste auch noch keine Verifizierung bis jetzt durchführen da dort steht das eine nicht nötig ist . Ich habe das Geld ohne Bonus gewonnen

To be more precise, I think it's more likely due to the verification process, since I don't have the option to upload a document of my own.

Eher gesagt glaube ich eher das es an der Verifizierung liegt, da bei mir keine Auswahl steht ein Dokument von mir hochzuladen .