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Hallo,I make a withdrawal at 01 October 2025 and untill today I didn't receive my money at bank without any information about delay of 11 working days,at live chat says me that my withdrawal is processing and I don't lose my money and be patient

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Dear GrigorisGR,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hallo,I don't make any withdrawal before this,they don't have any kyc and nothing information on this by email,no bonus has at my account with deposit

Thank you for your reply. Please forward me the communication between you and the casino customer support regarding the delay in processing your payment at veronika.f@casino.guru. Alternatively, you may post screenshots here. I appreciate your cooperation and patience.

Dear GrigorisGR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.