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I requested a full account cancellation and it was just blocked, I would like it to be fully canceled

Solicitei o cancelamento total da conta e ela foi apenas bloqueada, gostaria que fosse totalmente cancelada

Dear raicarvalhoegm,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise the reason behind this request?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear raicarvalhoegm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The reason for canceling is that I no longer want the account

O motivo do cancelamento é que eu não quero mais a conta do

raicarvalhoegm, if your account has been blocked and you no longer have access to it, there is not much more we could do. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to close this complaint.  Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.