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Hello Jairosilva,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the issue here is that the casino processes your withdrawals in small amounts? Could you please clarify if you have already received any withdrawals?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

They have been doing this for a while now, oddly enough, I managed to withdraw after so many complaints..but only through neteller..but I would not play at this Casino again because the casino that does this is not reliable. and if you search in the wats groups this practice is of time

A tempos eles fazem isso hj por incrível que pareça consegui fazer o saque após tanta reclamação ..mas apenas pelo neteller..mas enfim não voltaria a jogar nesse Casino pois cassino que faz isso não é confiável saque tudo q tinha pra neteller obrigado ..e se pesquisar no grupos de wats essa prática é de tempos

Thank you for your reply, Jairosilva. Do I understand correctly that all pending withdrawals have already been processed successfully? Do you have any balance left to withdraw?

Fortunately I managed to withdraw everything ..but on the first withdrawal they took a thousand reais from me...they asked if I could discount 20%...I or abaomoerder forced myself to accept it...this proves that this casino is not to be trusted, that is, for you pay they deduct 20% of the withdrawal ...but yes I managed to withdraw everything through neteller I lost a lot in fees but luckily I took it..only the complaints bas to receive.

Felizmente consegui retirar tudo ..mas no primeira retirada me tiraram mil reais ...pediram se dava pra descontar 20%...eu or abaomoerder me obriguei a aceitar ...isso prova que esse cassino não é de confiança ou seja pra te pagar eles te descontam 20% do saque ...mas sim consegui retirar tudo pelo neteller perdi muito em taxas mas felizmente saquei..só a bas de reclamações pra receber.

Awesome news, Jairosilva. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.