Parimatch Casino IN - Pelaajan talletusongelma on edelleen ratkaisematta.

I have deposited 5000 rupees on 28th May and it didn't add to the account . I instantly mailed them and asked in live chat , which took 1 hour for them to give copy pasted replies there . They said I had to wait till June 3rd and if by then if I didn't get my money back they'll process. I've waited and now they closed the complaint without giving a reason . They aren't even replying to my mails now .

I'm attaching payment screenshot and the way they closed the ticket and live chat . They aren't even taking new complaints at all . I even submitted bank statement to them proving the money was debited and not refunded . It's not the first time but many players suffer the same problem and they only add the funds when someone complaints . Please help me get back my funds .

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Dear priya999co,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

If your deposit has never been credited to your casino account, the only thing I can recommend is contacting your payment provider for an investigation. Please keep in mind that this process can be complex and may take up to a month. In such cases, the casino’s ability to intervene is often limited.

I’m sorry that we can’t provide more immediate assistance at this time. However, I will leave this complaint open for a month, and I kindly ask you to keep us updated on any progress.

Thank you for your understanding.

Best regards,

Veronika

No it's almost 10 days and they never even escalated the issue even after I sent them bank statement. They were asking me some letter from bank saying bank has to guarantee that funds left my account . No bank gives it and further a bank statement is a more reliable proof . Not today they said they forwarded the complaint . Let's see

Greetings,

Kindly provide us with your Betting ID so we can review your account and assist you further.

We look forward to your response.

209624758 is my id . And it's been a month you still solve it

Have you tried contacting the bank as I advised you in my previous reply?

Have you received any response from the casino regarding your deposit in the meantime?

Have you made any successful deposits into this casino before?

I've been a player with that casino since 5 years .200+ bank sucessful transactions . This casino just makes players wait for months , but adds the money after long time and after lying so many times . I've sent them bank statement and everything . Already too

Greetings,

Kindly provide us with a bank statement in PDF format from the date of the deposit up to the current date for further investigation.

Please ensure that the statement is complete, clear, and unedited so we can review your case accordingly.

1. Firstly , you have delayed the issue since 1wholw month . And then as everyone can see , you never replied to my mails and only never even asked me for these bank statements before . You guys only asked me and are trying to resolve issue because I escalated the issue . I'm attaching the statement

I'm mailing the statement to veronica and you too parimatch so check

Greetings,

We would like to inform you that your deposit of 5000 INR has been successfully credited to the main balance of your gaming account.

Kindly log in to your account to verify the balance.

The issue has been resolved from our end.

Dear Parimatch Casino support,

Thank you for assisting the player and letting us know that his deposit has been credited to his account.

Dear priya999co,

Please inform me if there is anything else we can assist you with, or if your complaint might be closed.

Dear priya999co,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru