Parimatch Casino IN - Pelaajan kotiutus on estetty.

My account is fully verified, but my withdrawal is blocked, I am not able to withdraw my fund

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of the error you see when you try to withdraw your winnings?
• What types of games did you play to accumulate the winnings you're trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you contacted the casino customer support to ask about the reason why your withdrawals are not available? If so, what was their response?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have played roulette game , withdrawal option os not showing, saying withdrawal blocked , i have played without bonus

Greetings,

Please be informed that your account has been written off in accordance with Rule 88 of our Terms and Conditions, and our services have been discontinued due to internal compliance and security procedures.

Following a comprehensive internal review, your account was found to be in violation of Rule 88 of our Terms and Conditions. As a result, the agreement between you and Parimatch has been terminated, and the remaining balance has been written off in accordance with our Terms and Conditions.

You may review the relevant Terms and Conditions here: https://parimatchs123.com/en/terms-and-condition

We sincerely regret any inconvenience this decision may cause and appreciate your understanding.

Stop doing fraud, what is rule 88 , how you can written off my money without my permission, i haven’t violated any rule , you are just doing fraud by showing hidden terms. Give my money you parimatch otherwise i have to take action against you

Hello Sanjeet567,

We would like to update you that due to Veronika, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Veronika has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Veronika will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Sanjeet567

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Sanjeet567,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Parimatch Casino IN to join this conversation. Their input should help us move the case forward more efficiently.

Dear Parimatch Casino IN,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

No update from parimatch

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Sanjeet567,

Thank you for the update.

To help me further investigate the case with the casino, could you please provide me with the email address you used to register and log in to your Parimatch Casino IN account, as well as the full name under which the account is registered?

You can provide this information directly in this complaint thread. I will mark your message as sensitive information so that it will not be publicly visible.

Thank you for your cooperation.

Dear Sanjeet567,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Samuel
Casino.Guru