Oscarspin Casino - Pelaajan kotiutus viivästyy vahvistusongelmien vuoksi.

Hi,

I have a €2,708.50 withdrawal held by OscarSpin Casino under source-of-funds verification – same fact pattern as four other open cases I have on Casino Guru against Nine Casino, Coolzino, BDM Bet, and Lira Spin. All four involve the same three transactions on my AIB bank statement (BEE €8,400, TC €1,000, TOM €1,000), which are inheritance transfers from family members.

Please assign this case to Matej if possible – he is handling the other four and has already publicly stated that my €270 deposit is fully covered by my verified salary and that the three queried transactions have no bearing on affordability.

Key facts:

• Deposit at OscarSpin: €270

• Withheld balance: €2,708.50

• Account accessible, balance achieved with no bonus

• Same circular SOF requests as the other four casinos

• I have already submitted: signed sale documents for the three queried transactions, 16 payslips (Jan–Apr 2025), full AIB bank statement reconciling to the payslips, and a GDPR Article 15 request

Thank you,

AllForCullen

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Dear AllForCullen,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how much have you deposited into Oscarspin Casino?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

They allow me to withdraw today. if they pay we can resolve it.

Further to the live chat earlier, please find attached the screenshots

clarifying the SANTEDA INTERNATIONAL LIMITED and GOITSC Limited

transactions on my Skrill statement.

Attached:

• Screenshots from my MyStake account profile and withdrawals history

showing that the SANTEDA INTERNATIONAL LIMITED entries on my Skrill

statement correspond to payouts received from MyStake (SANTEDA

International Limited is the licensed operator of MyStake casino).

• Screenshots of GOITSC Limited withdrawal confirmation emails,

showing that the GOITSC entries on my Skrill statement correspond to

payouts received from GOITSC-operated brands.

In both cases the transfers are payouts from licensed gambling

operators to my Skrill account, registered in my own name and verified

at Skrill.

Please let me know if any further clarification is needed to close out

the verification.

Dear AllForCullen, thank you for your response. Do I understand correctly that you have managed to withdraw your funds? May we consider this complaint resolved?

I look forward to your reply.

No not paid anything asking more source of wealth can you get them to join here.

They paid me finally I am so happy with casino guru they helped me allot.

Lira spin also paid me.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear AllForCullen,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila