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Dear Casino-Guru Team, unfortunately I have been waiting for my payout of 200 euros since March 4th, 2026.

For over a week, I've been given the runaround with excuses like technical problems, the payout being reviewed, and the like. Unfortunately, I've had the same experience with this casino before, where I had to contact them here to finally receive my payout of over €2,000 after more than three months. I'm not going to put up with that again. Therefore, I'm now filing a complaint. After more than 15 days, the money should be in my account. I'm attaching screenshots of the communication. This concerns payout ID 64723.

Best regards

Patrick P.

Sehr geehrtes Casino-Guru Team, leider warte ich seit dem 04.03.2026 auf meine Auszahlung in Höhe von 200 Euro.

Seit über 1 Woche werde ich hingehalten mit ausreden, wie technische Probleme, die Auszahlung wird geprüft und der gleichen. Leider hatte ich die Erfahrung bei dem Casino schon, dass ich mich auch erst hier drüber wenden musste um nach über 3 Monaten meine Auszahlung in Höhe von über 2000 Euro zu erhalten. Dieses Spiel mache ich nicht nochmal mit. Daher lege ich jetzt Beschwerde ein. Denn nach über 15 Tagen, kann man das Geld auf deinem Konto erwarten. Ich Hefte hiermit auch Screenshots von der Kommunikation mit an. Es handelt sich um die Auszahlung mit der ID 64723.

Mit freundlichen Grüßen

Patrick P.

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Dear padde89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any additional successful withdrawals since your first complaint was submitted to us?
• What types of games did you play to accumulate the most recent winnings you have been trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you been requested to submit any new identity documents for further verification of your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika