Onlywin Casino - Pelaaja varoittaa harhaanjohtavista kasinokäytännöistä.

This Casino is very misleading. They initially got me in but posing as a legitimate local casino in town called Casino New Brunswick.

Do not accept any bonus from them on first deposit or you will never see that money again even if you win. I foolishly gave them 50 dollars and got up to 150 and then could not withdraw my initial funds. Then I accidentally misclicked and lost all 150 dollars and have nothing as I "forfeited" my winnings. This scammy casino is purposely ambiguous hoping that a newbie like me will fall for their tricks. If they had not have used a fake app labeled as my local casino I would have never been drawn in. Avoid them like the plague!

Dear NewBrunsGuy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with the casino.

To better understand your situation and assist you effectively, could you please clarify a few details? Here are some questions that would help us:

• What specific issues did you encounter while trying to withdraw your funds?
• Could you please provide more details about how you lost the funds?
• Do I understand correctly that you accumulated your winnings with a bonus?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Kristina

Dear NewBrunsGuy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The issue I have with the 'casino' is the overall ambiguity and misleading nature of their whole operation.

Number one he was advertised as my local casinos new app.

Number two they purposely make it vague when you sign up for a bonus. It's not clear that if you sign up for a bonus, you have to gamble $2,000 in bets before you can withdraw anything. They make it seem like a welcome bonus for choosing there 'casino'

I deposited $50, and I got a bonus $50 which I believe was a sign up bonus. I got my total up to $170 and tried to withdraw my initial $50 and wasn't able to. It was at that point I learned that I had to gamble $2,000 of bets before I hit even touch any of my money. While trying to figure out how to get my money out, I accidentally canceled my bonus and then I lost every cent.

I would not repeat. Their entire business model is beyond unethical. The ambiguity of their entire website is just vague enough that they can are you there operating within the confines of the law. They are scam. I'm just trying to raise awareness so that other people can stay away from them.

Thank you for your reply, NewBrunsGuy. Based on your description, it seems that you were required to complete the bonus wagering requirements. Have you tried contacting the casino support regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear NewBrunsGuy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru