OnlySpins Casino - Pelaajan kotiutus on viivästynyt.

Hello i requested a 500 euro withdraw in april 7. But i still did not got it to this day, live chat is useless, just saying to wait longer

They did not asked for any KYC

I saw here so many people have the same problem... its insane

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or sports betting?
• Did you accumulate these winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Koszolanorbi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru

We’ve reopened this complaint at the request of Koszolanorbi. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

The player sent us the following message:

Hello,

Sorry for the late reply.

I did receive the €500 payment you mentioned, thank you. However, OnlySpins has since exited the Hungarian market, and they informed me that my remaining balance would be paid manually to my cryptocurrency wallet.

It has now been more than a month, and I still haven't received the payment. Every time I contact them, they simply tell me that they are looking into it, but I haven't been given any timeframe or further updates.

I would appreciate any assistance you can provide.

Dear Koszolanorbi,

Please forward me the most recent communication between you and the casino customer support regarding their withdrawal from the Hungarian market, as well as the confirmation that your remaining balance would be paid manually to your crypto wallet. My email address is veronika.f@casino.guru.