OhMySpins Casino - Pelaajan vetäytyminen on viivästynyt kuukausia.

I have been waiting on my withdrawl since 14th of october.

This is ridiculous and very frustrating.

They have just send me one withdrawl of 5000nok which is around 400€ in almost 5 months.

I dont understand how they can have such good rating here.

They dont even pay out one in month.

I am very dissapointed and frustrated of their behaviour if you request withdrawls.

Imagine if I could deposit on credit then keep playing and loosing money then just not pay my debt.

How would this be any diffrent from what they are doing on purpose.

Stalling with payments for months without any reason

Hello Jwan97,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with OhMySpins Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It was such long time since i played so i dont remember the details.

But yes my account is already verified and i have recieved only 1 payment so far since october last year.

Everytime i speak to their live support its the same message.

Almost like they just dont care about your withdrawls.

Please contact the casino and ask the reason for this behavior.

Thank you

Thank you Jwan97 for all the information provided. I will now forward your complaint to my colleague Matej (matej.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

How is it possible for them to have a rating of 9.8 here at casino.guru?

It is also written that they pay out 5000kr a day and 70.000kr per month.

I have recieved 5000kr since october last year and my account has been verified long time ago.

The information and their rating is very missleading.

Hello Jwan97, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payout. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Oh MySpins Casino to join the conversation and participate in the investigation of this case as well.

Could you please provide more details as of why this player’s withdrawal request is being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence.

Thank you for your patience and cooperation in advance.

Dear all,

Thank you for your patience!

Please be informed that initial withdrawals from October were delayed as the account was subject to verification prior to any withdrawals. The account was in fact verified only on 04.12.2024. Since then, several withdrawals have been processed, and we see that there is currently one more pending. Rest assured that we will process it with the highest priority. We would also like to remind the customer that they can have up to 3 pending withdrawals at the same time. 

We hope this helps resolve the matter quicker.

Best regards,

Ohmyspins team

Thank you for the quick reply, Ohmyspins team, much appreciated the details provided.

Dear Jwan97, please let us know as soon as receive the money currently pending, and whether you manage to get all the withdrawals processed - maximum 3 active ones pending at the time. Thank you. :)

maybe it is possible to request multiple withdrawals, but if it is only paid out one in quarter what is the point?

Ohmyspins are doing this on purpose in hope that costumers will cancel their withdrawals and gamble it away.

They are playing dirty tricks and they know this.

At any rate, I would definitely go for the three withdrawals. If the casino decides to speed up the process as promised, it is better to have the limit full. If not, at least the requests would be in the que, getting processed a bit faster. Overall, you have nothing to lose at this point by requesting the three withdrawals.

Please, let me know once the requests have been made, and I will swap the timer towards the casino again. If you get paid in the meantime, please do not hesitate to update us here, so we can keep track of what is happening.

Thank you.

They keep rejecting my withdrawals.

I received this email from them this time.

I have requested to same address as previously nothing different this time.

Jwan,

Your withdrawal of 5000.00 NOK was cancelled.

If you cancelled the withdrawal yourself, no further action is required.

If you did not cancel the withdrawal request, the failure may be due to a technical error with the payment service provider.

When making a new withdrawal request to avoid future inconveniences, please follow the instructions below:

- Always use the same paymethod used for depositing when withdrawing;

- Ensure there are no pending verification checks on your gaming account;

- For the best experience with our platform, we recommend using the Google Chrome browser;

Hint: You can use bank transfer for withdrawals.

- Make sure to enter your card details and personal IBAN accurately, without any extra spaces between digits

If you have any further questions, please don't hesitate to contact us via Live Chat.

Best regards,

Finance Department

Seems odd. Please, what kind of withdrawal method are you using? Also, before re-submitting the withdrawal request - could you check with the payment provider first, whether it is not them who refused the transaction? It happens sometimes, so it's good to make sure.

Same method as always nothing has changed,

I really suggest you guys at casino.guru to look at their behaviour and then explain their rating.

It is very missleading

To be fair, so far we had only good experience with this casino. All the complaints gets either resolved, or the player stops responding - which most likely means they got what they needed and left. And they have been very accommodating in different areas regarding fair gambling as well. I will try to contact somebody above the support team, to see if they can give us some insight.

However, the iGaming conference in Dubai has just ended, and many casino representatives are travelling right now. I have seen some delays in replies already (in different complaints), so I would like to ask you for a bit more patience.

In the meantime, if the Ohmyspins team could throw in some details as of why this withdrawal takes longer than the stipulated 3 working days, that would be much appreciated. In case of sensitive information, any and all proof can be sent to me directly at matej.l@casino.guru.

Dear Jwan97,

Thank you for your patience.

We're deeply sorry for the frustration you've experienced. Please know that we're working diligently to resolve this matter and process your last pending withdrawal as soon as possible. Your satisfaction is important to us.

Best Regards,

OhMySpins Team

Dear OhMySpins Team, could you at least share the reason for the delays and whether the player can expect the money this week?

Thank you.

Dear Matej,

Thank you for your patience.

Kindly be informed that delays comes due to high volume of requests.

We would like to inform you that all customer withdrawals are complete and paid out on our side.

Best Regards

OhMySpins Team

Thanks for the quick reply!

Dear Jwan97, could you please let us know once you receive the money, so we can close the complaint?

Thank you.

Yes i finally received it after months of waiting,

Will not recommend this casino to no one.

Worst expreience ever i hope they keep this up because they will not last long in this business then.

Dear Jwan97,

I am glad to hear that your issue has been finally resolved. We'll go ahead and mark the complaint as 'resolved' in our system. I appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Matej

Casino.Guru