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My account is showing blocked. I have around 4890 rupees in the wallet.

Dear Priya2305,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please confirm if you passed the full KYC verification?

What types of games did you play - e.g. slots, live casino games, sports betting?

Did you accumulate your winnings with or without a bonus?

Please forward me the communication between you and the casino regarding the closure of your account at veronika.f@casino.guru. Alternatively, you may post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Priya2305,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.