NV Casino - Pelaajan talletus on viivästynyt.

Hi,

I’ve made crypto deposit for $200+ and it wasn’t credited. On support chat I was told to wait 96 hours. I knew I wouldn’t get the money because it was clearly already on NV wallet and still not credited so obviously it was a problem. After 96 hours I was told again to wait maximum 5 days for the case review. It didn’t happen. From support chat I only get AI answers to wait and wait. I waited already too much.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any previous successful deposits in the casino using the same payment method?
• Could you please share a screenshot of the payment instructions as they appear when attempting to deposit in the casino?
• Could you please share a hash of the transaction so we may verify it on a reputable blockchain explorer?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Attila

Dear hibseg

Please kindly specify the disputed transaction ID, since we do not see any attempt of deposit over 97.15 USD

Regards

Dear hibseg

We can see that you turned to support re 10 usd missing, are you sure the disputed amount is 220?

Thank you!

Regards

Dear NV Casino

Please, can you read again my previous response? And check the blockchain and TxId?

I repeat, on 22.06.2026 12:09:22 I've made a $207.18 (estimated by etherscan exchange rate on that day) deposit (crypto ETHEREUM, the exchange price changes)

Your system sees it as 10$ deposit because it wasn't fully processed (I didn't get my money on the site) altough everything for you went fine, because the crypto was instantly transferred to the NV wallet or payment provider as everything is clear on the blockchain with the informations I sent above. The support claims the case in going on, so I assume you didn't even really checked it throughly yet. The problem is I'm waiting for 12 days already, support wanted me to wait 96 hours, then maximum 5 days but also it should only takes 3 days. Please, can I receive real honest help instead of shady delay tactics? Thanks! If you need any more information although everything is needed is already there, please ask me.

Regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear hibseg,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila