NV Casino - Pelaajan LTC-talletus on viivästynyt.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Have you made any previous successful deposits to the casino in the past using the same or a different payment method? Have you made any successful payouts?
• Could you please share with me your communication with the casino promising a refund? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Milennnm

Thank you for the complaint.

Can you please specify the disputed transaction ID?

Since your account is in EUR, what is the expected amount?

Can you please clarify if you have a gambling addiction?

Can you kindly confirm that you are fully aware that all the gameplay is taking place under Curacao jurisdiction?

Thank you for cooperation!

Regards

UPDATE JULY 11: The casino continues to play me and violate their own deadlines. Today the 7-day hold expired, and I was told to contact them after 17:39 Bulgarian time. When I did, the new operator Zohan came up with a new excuse - he said that reviewing the unblocking letter would take "from several hours to several days". I am attaching the screenshot from a few minutes ago. It is clear that they are deliberately delaying time and have no intention of refunding me the funds of 324.80 EUR. I ask the mediators for urgent intervention!

ОБНОВЛЕНИЕ 11 ЮЛИ: Казиното продължава да ме разиграва и да нарушава собствените си срокове. Днес изтече 7-дневният запор, като ми беше казано да се свържа с тях след 17:39 ч. българско време. Когато го направих, новият оператор Зохан излезе с ново оправдание – заяви, че разглеждането на писмото за деблокиране ще отнеме "от няколко часа до няколко дни". Прикачвам скрийншота отпреди броени минути. Явно е, че те умишлено бавят времето и нямат намерение да ми възстановят средствата от 324.80 EUR. Моля медиаторите за спешна намеса!

Dear Milennnm,

• Have you regained access to your player's account since your last post?
• Were you able to request a payout, or has the payout been processed?

Please let me know about any news.

I still can't access my account, here is the latest correspondence with Nv Casino...

Все още нямам достъп до акаунта си ето последната кореспонденция с Nv Casino...

I already have access to my account, but to request a payment I need to place bets twice the value of my deposit. I will inform you of the result...

Имам вече достъп до акаунта си но за да заявя плащане трябва да направя залози два пъти стойността на депозита ми ще ви информирам за резултата...

Thank you, the problem is solved...

Благодаря Ви проблема е решен...

Dear Milennnm,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Tomas

Casino.Guru