NV Casino - Pelaajan kotiutusprosessi on viivästynyt.

Hello. I requested to withdraw 10000 eur on 2025.12.27. My KYC was verrified already. Casino requested to upload aditional document, it was approved 2026.01.02. The same day i talked with support and they told me that all my withdraws will be approved in 14 working days from the day the documents were approved, 14 working days should have passed by 2026.01.23.

2026.01.20 most of my withdraws (5100eur) were rejected after 11 working days. I contacted support and got answer that transcactions were rejected due to technical issues from their side. When i asked what should i do support told me to request withdraws again and wait 14 working days again...

I requested them again but i fink it is no fair that i have to wait 14 working days again.

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Dear Simassle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please attach a screenshot of your pending withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello Attila. Thank you for your time tryng to help me solve this issue.

1. Yes there were two succesfull withdraws on 2025.10.18 450 eur and 50 eur

2. No bonus was used

3. Today i have requested withdraw again because NV support told me to do so. So will attach only pending withdraws. My previuos withdraws were on pending status for 11 working days after my aditional documents for KYC was approved. I have screenshots of them also if you need them.

P.S. these are not all withdraws because i can't attach more files, i have them if you need them.

Good morning Attila.

Update: 2026.01.23 two withdraws (900eur) were approved. I did not receive money yet. Will update when something happens. Thank you

Two more withdraws confirmed

2026.01.23 (900eur)

Total 1800 eur confirmed.

Hello Attila. Seems like they are approving two withdraws everyday, i don't understand why because i requested all amount at the same time but it is better than nothing

2026.01.24 two more confirmed (900eur) total confirmed 2700 eur. Did not receive any of it still. Thank you.

Dear Simassle,

It looks like the remaining withdrawals should be processed without any issues.

Would you agree to have this complaint marked as resolved?

Of course, if any further complications arise, you’re always welcome to contact us again—either to reopen this case or submit a new complaint.

Best regards,

Attila

Hello Atilla.

It seems so. But can i ask you to wait until all the withdraws are confirmed? I will mark this case as solved as soon as all the withdraws are confirmed. I would like to keep it open just in case withdraws stops.

Thank you

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Simassle,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila