NV Casino - Pelaajan kotiutus viivästyy hylättyjen asiakirjojen vuoksi.

I have fully verified my identity with NV.Casino. My ID, proof of address, selfie, and main bank statement have been officially approved in the system.

Nevertheless, the casino refuses payouts because two duplicate additional documents are listed as 'Rejected' in the payment receipt category.

Support only refers me to emails and refuses to remove these redundant old entries from the system to finally activate the account. I demand a payout of my balance.

Ich habe mich bei NV.Casino vollständig verifiziert. Mein Ausweis, Adressbeleg, Selfie und mein Haupt-Kontoauszug wurden im System offiziell genehmigt.

Dennoch verweigert das Casino Auszahlungen, da in der Kategorie Zahlungsbeleg zwei doppelt hochgeladene Zusatzdokumente als 'Abgelehnt' gelistet sind.

Der Support verweist mich nur an E-Mails und nimmt diese redundanten Alt-Einträge nicht aus dem System, um das Konto final freizuschalten. Ich fordere die Auszahlung meines Guthabens."

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with NV Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please explain what the requirements for verification are, as mentioned in the emails you refer to?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Dpfeiffer377,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas