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I've been trying to withdraw my winnings for days, but the money keeps being returned to my gaming account. Whenever I chat with support, I hear the same excuses, and no one responds to my emails. If this continues, I will be contacting my lawyer tomorrow, as it seems I won't be getting my money from them.

Seit Tagen versuche ich Auszahlung machen aber immer wird das Geld mir aufs spielkonto zurück geschickt, beim chatten höre ich immer das gleiche und auf die Mails antwortet auch niemand. Werde morgen meinen Anwalt einschalten so wie es aussieht bekomme ich das Geld nicht von denen.

Dear efe0985efe091985,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Could you please specify if you see any kind of error or notification when you try withdrawing your winnings? Is there some technical issue with the payment provider?

What suggestions have you received from customer support regarding the rejected withdrawals?

Could you please confirm whether you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear efe0985efe091985,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.