Nomini Casino - Pelaajan voittojen nosto on viivästynyt.

I can't do the survey, it's always and pre-revision

Não consigo fazer o levantamento, fica sempre e pré revisão

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good afternoon,

Thank you in advance for your contact and your concern. They made me a payment of 500 euros, 320 euros is missing which I had already requested the withdrawal, they canceled my request, the request was made on 06/20/2025. Thank you for your help.

Thank you.

Boa tarde,

Agradeço de já seu contato e sua preocupação. Me fizeram um pagamento de 500 euros, está a faltar 320 euros quais já tinha pedido o levantamento, eles fizeram o cancelamento do meu pedido, o pedido foi feito no dia 20/06/2025. Agradeço a vossa ajuda.

Grato.

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Could you please let us know if you currently have a pending withdrawal in your casino account? If so, we kindly ask you to send us a screenshot of the pending request, showing the date and amount.

Has the casino provided any reason for the cancelation?

Could you confirm how many days it took to receive the first €500 withdrawal?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Good evening

I have a pending withdrawal as shown in the printout

I received the 500 euros a few days after making the complaint.

Thank you

Boa noite

Eu tenho um levantamento pendente conforme o print

Eu recebi os 500 euros alguns dias depois de fazer a reclamação.

Grato

Dear player, could you please confirm whether your current withdrawal is still pending, or if you have already received the €320 in the meantime?

Good afternoon.

It's sorted. Thanks to you, I think.

Thank you

Boa tarde.

Está resolvido. Penso eu graças a vocês.

Grato

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru