NolimitWay Casino - Pelaajan voitot on takavarikoitu pelin toimintahäiriön vuoksi.

I had two separate incidents on 09/04/2026 and 10/04/2026 while playing Coins of Zeus Hold & Win.

During the bonus feature, a network error occurred and interrupted the game. At that moment, winnings were clearly visible on the screen, including a GRAND symbol.

The game stopped before completing the round and the winnings were not credited.

This happened twice on two different days, which clearly indicates a system or game malfunction.

I have contacted support multiple times but they are delaying and not resolving the issue.

I request a full investigation, game logs, and immediate payment of my winnings.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Arismaja13,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

Please note that online casino games are designed to continue running on the game provider’s server even if the connection between your device and the server is interrupted. In such cases, the result displayed on your screen may differ from the final outcome recorded on the server. If there is any discrepancy, the valid result is always the one stored on the server.

However, I understand your concern, especially since you mentioned that this situation occurred twice on two separate days.

To better understand the situation and assist you further, could you please clarify the following:

• Can you confirm that both incidents occurred while playing Coins of Zeus Hold & Win on 09/04/2026 and 10/04/2026?
• Do you have any video recordings or screenshots of these incidents?
• Have the results of these rounds (including the interrupted bonuses) appeared in your game history?
• Did the casino support provide you with any game logs or technical explanation regarding these rounds?

Thank you very much in advance for your reply.

Best regards,

Petra

Hello,

I tried to send a screenshot showing the specific screen related to the issue, but I’m not sure if it was successfully delivered.

Could you please confirm if you have received it?

Hello,

Nolimitway has sent me their response and the verification results from the game developers, but I do not agree with their conclusion.

They claim that no Grand win was recorded and that only a win of €1,027.50 exists. However, during the bonus round, I clearly saw the Grand win on my screen according to the game rules (3 coins = Grand).

This situation already happened twice, on 09/04 and 10/04, which makes me believe this is not a coincidence but a possible game error or malfunction.

The result displayed to me was different from what is now being reported by the casino.

I also tried to provide a screenshot, but I am not sure if it was successfully uploaded.

I kindly ask you to review this case further and request full game logs or video replay from the provider.

Thank you for your help.

Dear Arismaja13,

Thank you for your reply and for providing the previous details.

Please note that this is not a live chat, so there is no need to repeatedly request our intervention. We currently handle hundreds of active complaints, and although we do our best to respond as quickly as possible, we are unable to reply immediately to every message. We have up to 7 days to respond to each complaint and always get back to you as soon as we can. We kindly ask for your patience and understanding.

• Could you please provide your game history and any additional evidence received from the casino?
• Additionally, could you provide any further communication you had with the casino? This may include screenshots, emails, or chat records. You can send all documents to petra.h@casino.guru or upload your screenshots directly to the thread.

Thank you again for your cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Arismaja13,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Petra