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Get your welcome deposit bonus

After clearing the conditions,

I requested a withdrawal, but the money hasn't been released!

The terms and conditions state that withdrawals will be processed within two business days, but the funds haven't been withdrawn.

Also, I've tried requesting email and live human support multiple times, but I haven't received any response at all! 💢💦

ウェルカム入金ボーナスを入手して

かけ条件をクリアした後、

出金申請をしたが出金されない！

規約、aiサポートは2営業日以内と言ってるのに出金されない。

また、メール、人間によるライブサポートを依頼しても全く反応がない💦複数回試している💢💦

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Dear Seta1010,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra