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Dear Seta1010

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear Seta1010,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Nitrobet Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear Casino Guru Team,

Thank you for your message.

We would like to clarify that the player’s withdrawal requests are being processed in full compliance with the applicable account limits.

The player is currently receiving payments progressively, in line with standard withdrawal thresholds (daily, weekly, and monthly limits), which require withdrawals to be completed in multiple transactions rather than a

single payout.

A significant portion of the total amount has already been successfully paid out, and the remaining balance will be completed accordingly within the same framework.

There are no issues affecting the withdrawals, and the process is ongoing as expected under our standard procedures.

We appreciate the player’s patience and remain fully committed to completing all payments as soon as possible.

Should you require any further clarification, please do not hesitate to contact us.

Kind regards,

Nitrobet Casino Team

Approximately 2300 euros

約2300ユーロ

Dear Seta1010,

thank you for the update. Please keep us updated when you receive another portion of funds from the casino.

Okay

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