Nevada Win Casino - Pelaajan kotiutus viivästyy verkkosivusto-ongelman vuoksi.

i wont 4974 dollars on april 16th. i deposited 500$ via mifinity method. i used the 100% up to 1000$ bonus they offered at the time,. i met all the wagering requirement and respected all the term. im also fully verified on the casino after submitting all the required documents they wanted .

now when it comes to withdrawing the money i won. there is a technical issue on their website that doesnt allow me to withdraw. whenever i press the withdraw tab the page is blank. this issue doesnt happen when i want to deposit , only when i withdraw.

ive contacted the casino via email and live multiple times to get help on the issue and no one has been able to help me yet . ive sent them screenshots of the issue and explained it to them in great detail. the also take a very very long time to respond and often repeat the same things as previous emails and offer solutions that dont work over and over again.

Dear vessjab,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please clarify when exactly the verification was completed?
• Have you tried using another device or browser to request a withdrawal?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Have you made any successful withdrawals before?

-no i have not

Could you please clarify when exactly the verification was completed?

-the verification was completed on may 6yth

Have you tried using another device or browser to request a withdrawal?

-yes ive tried a different device and different browser and ran into the same issue

Thank you very much for your reply, vessjab. When was the last time you contacted the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

i have attached all the screenshot of our communication in here . last time they replied was june 1st. my withdrawal was canceled on their end for no plausible reason.

Thank you very much, vessjab, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you vessjab for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Nevada Win Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear vessjab,

I have tried to contact the Nevada Win Casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curacao Gaming Control Board and submit a complaint to them. The regulator states that it will not handle individual disputes between players and operators, but if you would like to try and contact them anyway, you can do so here: (https://www.gamingcontrolcuracao.org/contact) Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter