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Hello, I requested a withdrawal on May 31, 2026, but I haven't received my money yet. The chat support staff keep saying the same thing: that my withdrawal is finalized, etc. I don't understand what the problem is, as I've had several withdrawals successfully completed before.

Guten Tag ich habe seit denn 31.05.2026 eine auszahlung beantragt aber bis heute habe ich mein geld nicht erhalten. Die chat mitarbeiter erzählen immer das gleiche das meine auszahlung im finale ist usw. Verstehe ich nicht was das problem ist da ich schon mehrere auszahlung hatte die erfolgtreich abgeachlossen sind

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Dear schrauber,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Have you accumulated your winnings with or without an active bonus?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean