Nalu Casino - Pelaaja vaatii hyvitystä kohtuuttomista maksuista.

I request the casino to refund my deposits

they have broken terms and conditions of the contract

the slot they are providing is not maintained or regulated.

I'll provide you with two screenshots

one shows real time transactions and one one showed transactions should be paid in the game.

I was playing a slot called ancient Rome

my bet stake was 3£

I have played and kept spinning until I won free spins. but my balance was quickly reduced by 177£. I don't know how I don't what just happened with their slots. but they are cheating and thankfully I got this time everything recoded to shut them down completely. my balance was 1118.75£ I won free spins 3£ stake my balance was down 941.75£. the question how did it reduce so much. I have reviewed my gaming activities I found out that a bet amount 177£ was placed where there is no such 177£ in all slots around the world this bet amount is not even existed in the gaming industry so they wanted to lie to me I placed my self while I was placing only 3£ stake throughout my gaming journey. I won 199£ in free spins but 177£ out of my balance was disappeared like that. I'll be requesting a full refund of all my deposits for this fraudulent casino.

Dear abdelilaharhmir,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

Could you have accidentally placed a bet of 177 GBP?

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Dominika

no I didn't place any bet of 177 accidentally and I didn't activate any bonus feature s they've claimed

I always play 3£ pound sake or 2.5 I never in my whole play bought any bonus feature

Dear abdelilaharhmir, could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Dear abdelilaharhmir, do you have any evidence that it was not activated by you during your gameplay?

Could you please request your game history in Excel format from the casino?

yes,

if I want to activate it

why would I bet multiple times 3£

??

I will activate it from the start of the game

that's the only evidence I can provide you

This Nalu Casino is a scam casino it's not paying people. even I win and I won around 1600£ from 700£ deposit, they didn't allow me to withdraw saying your account is not verified!? then I couldn't help myself losing it all, that's their intention, to hold your funds until you lose them, how about letting people withdraw while verifying the account if so if the account needs to be verified, why allowing such deposit in the first place????

Dear abdelilaharhmir, in order for us to assist you further, we need clear evidence that the bet of £177 was not activated by you during your gameplay. It is challenging to prove that the bet was not initiated by you, and without such evidence, we have limited options to address your complaint.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, and I’m sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.