N1 Casino - Pelaajien kotiutukset perutaan.

They cancel the withdrawal without my knowledge so that it is not noticeable. They claim that I have not sent documents even though I have sent everything and this has happened many times already

Peruvat kotiutuksen minun tietämättä niin että sitä ei huomaa. Väittävät että en ole lähettänyt dokumenttejä vaikka kaiken olen lähettänyt ja tämä on toistunut jo monta kertaa

Dear Na1khou,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Is it possible for you to check the status of verification of your account and each of the documents you submitted? Would it be possible for you to share screenshots confirming the verification status of your documents?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Is any withdrawal currently pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear Na1khou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.