N1 Bet Casino - Pelaajan voitot viivästyvät.

Hello everyone,

I finished 22nd in a Pragmatic Play tournament and won €500. According to the tournament rules, winnings are paid out within 72 hours. 16 days have now passed. All I hear from my casino are excuses and no answers, just that they're checking. Honestly, 16 days of checking? Since this has happened repeatedly, we have to assume this is fraud or Pragmatic has a system behind it.

Hallo Zusammen,

Ich Habe bei einem Pragmatic Play Turnier den 22 Platz belegt und somit 500€ gewonnen.Laut den Turnierregeln wird der Gewinn innerhalb 72 Stunden Ausgezahlt,mittlerweile sind 16 Tage vergangen,von meinem Casino höre ich nur ausreden und bekomme keine Antworten,nur das man Prüft,also mal ehrlich 16 Tage Prüfen?Da dies nun wiederholt passiert muss man hier von Betrug ausgehen oder Pragmatic hat ein System dahinter.

Dear CroCop84,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you ever participated in a tournament before? If you have, were your winnings credited successfully?
• Did you pay anything to participate, or was it a free tournament?
• Have you been given a reason for the delay beyond the initial "checking" statement?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

hello kristina,

thanks for the quick reply.

Yes, I've won several of these tournaments and received the prize, but often with a delay of up to a week. The tournament rules state that winnings are paid out within 72 hours. It's currently day 17 since the tournament ended.

I also invested or paid about €4,000 to play the tournament slots and achieve a ranking.

The only reason given is that they are still waiting for the list of winners from the provider, but I can't imagine that Pragmatic Play can afford such a delay.

It's paradoxical that as a player I have to bear the consequences every time, whether it's my fault or not.

Both casinos and providers apparently do not have to adhere to the general terms and conditions because they do not have to fear any penalty,

Since the payout deadline has now been exceeded by a long way, the casino or provider owes me €500, as I was also confirmed as a winner by Pragmatic Play (see screenshot) about an hour after the end of the tournament.

hallo kristina,

danke für die schnelle antwort.

ja ich habe mehrfach an diesen turnieren gewonnen und den preis auch bekommen oftmals aber verzögert bis hin zu 1 woche später.die turnier regeln sagen der gewinn wird innerhalb 72 stunden ausgezahlt,im moment ist tag 17 seitdem das turnier vorbei ist.

investiert oder bezahlt habe ich auch c.a 4000€ um die turnierslots zu spielen und ein ranking zu erreichen.

als grund nennt man mit immer nur das man noch immer auf die liste der gewinner vom provider wartet was ich mir aber nicht vorstellen kann das pragmatic play sich so eine verzögerung erlauben kann.

es ist paradox das ich als spieler jedes mal die konsequenzen tragen muss ob es mein fehler ist oder nicht.

sowohl casinos als auch provider müssen sich scheinbar nicht an die allgemeinen geschäftsbedingungen halten weil sie keine strafe befürchten müssen,

da die deadline der auszahlung nun weit ünerschritten ist schuldet mir das casino oder der provider 500€ da ich auch siehe screenshoot c.a 1 stunde nach turnierende auch als gewinner von pragmatic play bestätigt wurde.

Thank you very much for your reply. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear CroCop84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Kristina,

In the meantime I have won €1000 in another Pragmatic tournament and now N1 bet tells me that I did not take part in the tournament 😂, but I took screenshots directly after the tournament ended, which show my score, my place and my winnings.

Hallo Kristina,

Mittlerweile habe ich wieder in einem Pragmatic Turnier 1000€ gewonnen nun sagt mir N1 bet das ich am Tunrier nicht teilgenommen habe 😂,jedoch habe ich screenshoots direkt nach dem turnierende gemacht,wo meine punktzahl,mein platz und mein gewinn stehen.

Please forward all the relevant communication between you and the casino and any other supporting evidence to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear CroCop84,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru