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I am filing a complaint against N1 bet for the confiscation of $1500 Canadian in real money winnings. On March 5, I deposited $45 Canadian no bonus was matched to this deposit. It was raw cash. After playing three crowns and other slots, my balance reached $1787.70. I have a photo of my iPad screen showing this total balance with no active bonus indicators. I spent many hours speaking with four different agents, including Michael and finally grace to complete a very difficult verification process, which they required me to produce documents, which were impossible to produce yet eventually grace confirmed I was fully verified with the entry of a document she said was a create a solid withdrawal. She then activated the withdrawal button and I withdrew $1500. It immediately came off of my total and I was left with $278.70 which I subsequently played out and lost hours later and vet declined the withdrawal and seized the funds setting a Max win violation since this was raw crash deposit with no bonus attached to Max wind limit do not apply. I believe the casino used a verification delays as a stall tactic and is now using a bonus only rule to void a legitimate real money win. I am requesting the full 1500 B restored to my account and paid out, I have discussed us with the casino and they will not budge. They think I have violated a max when rule on a bonus that was added after deposit at one which I did not opt in for and did not enter any codes. It was 100 free spins gifted to my account and after reaching wage in requirements a day before my real money balance was what was being played when I won. I have lots of pictures as evidence I will include the winning shot as well as though approval to withdrawal after all the agents viewed my account multiple times and no one mentioned anything about a violation as the money was withdrew from the account at that time also no mention of any violation. It was many hours later that they decided to confiscate the money I started the verification process immediately after I won that $1787. I also was refused access to my bonus and betting history untill yesterday the ninth of march (as it was hidden from me on my profile and accounts )when I told them I was reporting them .i have many pictures saved of our conversations . Please contact me if you would like more images or if these ones are not sufficient as I cannot open then to view

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Dear Kat5_a55,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I have checked bonus policy, and this is what I found:

"1.8. The maximum withdrawal limit from no deposit free spins is 50 EUR/USD, 500 NOK, 75 CAD/NZD/AUD. The maximum withdrawal from a no deposit bonus is limited to x10 the bonus amount unless otherwise stated in the bonus offer. An exception can be made for loyal players, and in case of winning, the maximum win amount can be increased. To request a withdrawal, you must fully verify your account and make a minimum deposit.

1.9 The maximum win is limited to 10x the bonus amount, unless otherwise stated in the bonus offer. It means that the maximum win of a deposit bonus is calculated as the bonus money the player receives multiplied by a maximum win coefficient (x10 by default). The maximum winnings from deposit Free Spins cannot exceed x10 of the bonus amount received as a result of the Free Spins play.

1.10. The maximum you will ever be able to withdraw from play with funds associated with a no-deposit free bet is equal to the amount of winnings received after using the free bet."

I would like to emphasize that, according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider an imposed win limit to be unfair and predatory only when applied to a real money game. However, we accept bonus T&Cs that restrict the maximum cash out from bonus play.

• Could you please forward any additional information that would support your claim that you did not manually activate the bonus?
• Additionally, could you please provide us with your currently accessible bonus and bet history?

I hope we will be able to help you resolve this issue as soon as possible.

Best regards

Petra

https://share.icloud.com/photos/008RnUG3YZrNQ4AvOu_9Bfs6where is the bet history and bonus history given to me by N1bet casino four days after the win and the confiscation of the win . The history is limited and does not reflect the bets placed relating to the bonus or the bets around the time of the winnings and withdraw. I will be forwarding the bet history I received from Dpo . I emailed them requesting it they promptly responded. It will clarify the deposit was not matched or any bonuses attached to it . I did not opt into the 100 free spins they were gifted to me after the fact and met wagering requirements quite some time before I won the three crown bonus round for 800$+. It was not unlike after I was approved for verification and withdraw . Once approved I withdrew the 1500$ and played out the Remaining 278& and multiple other gifted free spins and a referral bonus . There was no automatic cap applied to the bonus and the balance was not adjusted as per the rules in their terms and conditions . It wasn’t untill many hours after the approved withdraw that they declined the winnnings due to maxwin rule and adjusted / corrected my account to a zero balance . Their terms and conditions are such that I shoud have been left with the balance before the maxwin but was not . You will also notice the bet history given to me by the casino does not match the bets placed history (given in much greater detail and timeframe) by the Dpo. My winnings were with real money and the 45$ deposit was also raw money with no bonus attached .

I cannot seem to down load the email from Dpo is there another way I can get this to you perhaps by email or an instructions message to produce it for you here . My computer skills are few . My apologize but I do have the data to defend my claim if I can get it to you I will continue to try

I still am waiting for instructions on how to get you my bet history provided to e by Dpo. Also I found this while reading another Casios practice. If all casinos run by the fair rules then I should have been warned about the bonus max win as I played for another day under the assumption that since my money was "real money" as stated in my balance because wagering bonus had been fulfilled. In the case of N1bet they gave no regard to this and would have let me play indefinitely knowing that all winnings would be confiscated

Dear Kat5_a55,

Thank you for your reply and for providing the previous details.

• Could you please share a screenshot or a link to the bonus that was discussed, if possible?
• Additionally, could you confirm which specific documents were requested during the verification process?
• Please also clarify the timeline by indicating:

1. The date you initiated the withdrawal
2. The date when the confiscation was communicated to you

• If you have any further communication with the casino—such as screenshots, emails, or chat records—please feel free to share those as well. You may either reply here with the attachments or send them directly to: petra.h@casino.guru.

Thank you again for your cooperation.

I just emailed the bet history sent to me to Petra directly. In it is the information you requested. The 45$ deposit with no bonus attached to it . On march 5 at 15:01. The bonus that I did not opt into called bonanza billion xtreme the time it was over march 6 at 7:58. The time I won the money and the time the 1500$ was withdrawn and I resumed play with the 278$ left in the balance . (Note that my balance was not adjusted according to their terms and conditions of a max win.)

I do not have any other pictures related to the bonus discussed as I never seen any ad or promotion for the bonus it was added to my notifications that I won or aquired 100 fs it was from there that I accessed the fs.

Dear Kat5_a55

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Hello there,

Thank you Kat5_a55 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask N1 Bet Casino for their help in resolving this complaint. We would like to know why the player's winnings were confiscated and what we can do to help resolve this issue.

Thank you!

Hello Peter,

We have provided a detailed explanation of the case along with supporting evidence via email. Please review the information shared, and let us know if any additional details are required.

I just received an email from N1 bet stating that I am not allowed to play any bonuses they offer . I’ve never been disaplined by a casino before but looks like they are doing just that in response to my calling them out for confiscating my real money winnings . If they would have been so diligent to disqualify me from playing when in violation of their max win rule (which I was accused of ) perhaps they would appear legitimate in their implementation of their terms and conditions but their inconsistency speaks for itself. Not adhering to their own rules or fair play should disqualify them from enforcing any of their rules or restrictions on players And certainly not the authority to confiscate real money winnings based on an undisclosed violation. I will never play N1bet casino again regardless of any offers. It simply cannot be trusted.

Dear Kat5_a55, according to the casino, you have received the bonus "Bonanza Billion Xtreme: 100 FS", which resulted in a bonus balance of 27.86 CAD with a wagering requirement of x25. The wagering requirement was completed, after which you proceeded to request a withdrawal. In line with the bonus rules, your balance was adjusted to 278.6 CAD (10x the bonus amount). Following this adjustment, you continued playing and subsequently lost the remaining balance, as you already mentioned. The casino has provided me with your betting history to support this claim, so I hope this clarifies the situation. Let me know if you require any further assistance!

The 278 was the remaining balance from the total of 1778 after i withdrew the 1500$ . I mentioned earlier that if i was in violation why did no one say anything to me because they all looked at my account during the verification . They clearly tried to delay the verification byy y requesting information that is impossible to produce in Canada and they knew this . They allowed it after I told them I will go to bank to get statement and I needed to verify their deposit code only then did they change their mind . They are obligated ethically to warn me if I am jeopardizing my money and they did not . Did you check the dates. It was a long time after the bonus met wagering requirements that I won the 1778. Are you saying they are allowed to let you play indefinitely and say nothing knowing you are in violation but unaware of it ? Is that ethical or even legal. . Why would any one ever accept a bonus if you play it only so all your winnings get confiscated ? This makes no sence yo me at all . Please explain the process that you use in your casino if a player accepts a bonus. Do you inform them once the wagering requirement is met or do you let them play untill they win then take all the winnings . I find it extremely coincidental that the exact amount of my bonus winnings is the exact amount of my winning total minus the 1500 withdraw . I will not believe that it is a coincidence ! Have you even looked at the evidence I gave you if did you just believe the casino ? Because had you looked at it in detail as in the times of the bonus and the win and the verification you can clearly see that they had fabricated the result in their favor . They blocked the betting and bonus history from me further days They approved the withdrawal and u did it and now they are saying ut was adjusted at that point . No it was hours later and to the unbelievable sum of exactly what I left in the account after I took out the 1500. I will continue to pursue an investigation into this as you have not done it at all. All the proof was there for you to see if you looked so I know you did not. I was confident that I would receive that money when you agreed to investigate as it is undeniable that they do not practice fair and safe play. The reviews I read on them are not good and are plenty all saying similar things about bad withdraws not paying Or delayed or difficult or not allowing verification . Yet you support them

Dear Kat5_a55, I have requested additional clarification from the casino. I will keep you updated about any further developments. Thank you for your patience during this time!

Dear Peter,

We have provided additional clarification regarding this case. Please let us know if any further details are required from our side.

Thank you for providing me with the evidence N1 Bet Casino representative.

Dear Kat5_a55, the casino has clarified the situation further with supporting evidence showing that the winnings were acquired from the "Bonanza Billion Xtreme: 100 Free Spins" which have the max win cap of 10x the bonus amount. Subsequently, your winnings of 1500$ were adjusted to 278.6 CAD in line with the bonus terms and conditions. Unfortunately, there isn't anything else we can do in this situation to assist. The casino has acted in accordance with their bonus terms and conditions and we will subsequently reject your complaint. Thank you for your understanding.

Kind regards,

Peter