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Hello, I requested a withdrawal today at 1:30 AM. I deposited via paysafecard and also requested the withdrawal using that method. However, my withdrawal request has been pending for over 10 hours now, not approved. My profile is fully verified. I've never had any problems with deposits, but the casino never provides precise information about withdrawals. Support only says that processing can take time. I suspect, however, that the withdrawal will be delayed or may not even be processed at all.

Hallo ich habe heute um 01:30 eine Auszahlung beantragt ich habe über paysafecard eingezahlt und die Auszahlung auch darüber beantragt, allerdings ist meine auszahlungsanfrage jetzt seit mehr als 10 Stunden reserviert nicht genehmigt mein profil ist vollständig verifiziert. Mit Einzahlungen habe ich nie probleme aber bei Auszahlungen gibt das casino nie genaue Angaben der support sagt nur das die Bearbeitung zeit in Anspruch nehmen kann. ich denke allerdings dass sich die Auszahlung verzögern wird oder garnicht erst vorgenommen wird.

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Hello,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings within 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

You can close the case; the payout was successful.

Sie können den Fall schließen die Auszahlung erfolgte erfolgreich

Dear Erenn67,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika

Casino.Guru