MyEmpire Casino - Pelaajan tili avattiin uudelleen ilman pyyntöä.

The casino reopened my account without me asking. I had closed my account two years ago, about 4 days ago they reopened my account without me asking. I made a deposit of €20 and played. They want my deposit back.

Το καζίνο άνοιξε ξανά το λογαριασμό μου χωρίς να το ζητήσω. Είχα κλείσει το λογαριασμό μου πριν από δύο χρόνια, πριν από περίπου 4 ημέρες άνοιξαν το λογαριασμό μου χωρίς να το ζητήσω εγώ. Έκανα κατάθεση 20€ και έπαιξα. Να μου επιστρέψουν πίσω την κατάθεση μου

Dear Kouratzina,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with MyEmpire Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why was your account closed at the first place? Why exactly are you requesting a refund? I will be waiting for your reply patiently.

Best regards,

Nick

I had requested that my account be closed because I was gambling a lot of money. They opened my account for no reason and I was influenced and put €20 in to play. It is illegal to open an account without consent

Είχα ζητήσει να κλείσει ο λογαριασμός μου γιατί έπαιζα αρκετά χρήματα. Μου άνοιξαν χωρίς λόγο το λογαριασμό και επηρεάστηκα και έβαλα 20€ να παίξω. Είναι παράνομο να ανοίγει ο λογαριασμός χωρίς συγκατάθεση

Dear Kouratzina,

Can you please specify whether you have requested to block your account or self-exclusion? Did you mention your gambling problems to the casino?

Please note that if your account was not self-excluded, a simple account block can be lifted off sometimes even just a simple login into your account.

Looking forward to hearing from you.

Regards,

Nick

I didn't log into my account to open it, they sent me an email to tell me that my account was opened.

Δεν έκανα καμία σύνδεση στο λογαριασμό μου εγώ για να ανοίξει, αυτοί μου έστειλαν mail να μου πουν ότι άνοιξε ο λογαριασμός μου

Dear Kouratzina,

Do you have any communication or confirmation regarding your blocked account from 2 years back?

Please keep in mind my previous post as if your account was blocked only, it is not permanent.

Additionally, even if your account was self-excluded, most of the time it is set only for a period of time - 6 months, 1-5 years. In case it was selected for 2 years, it might be possible that your account was reopen automatically.

If you have any of the above requested evidence, please forward it to nikolas.b@casino.guru for further review.

Awaiting your response,

Regards,

Nick

Dear Kouratzina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.