MyEmpire Casino - Pelaajan kotiuttaminen viivästyy.

About a month ago, I deposited money into the casino. I withdrew the winnings and closed my account to prevent myself from playing the money away. Despite multiple contacts, the money still hasn't appeared. I have spoken with customer service several times, but nothing helps. I can’t even get proper answers anymore. Today, I tried to ask how much money was in my account, but the conversation was simply closed, and I could no longer access the live chat. The same issue happened at a casino called Frumzi, about which I have already made a complaint.

Talletin kasinolle noin kuukausi sitten rahaa. Nostin rahat jotka voitin ja suljin tilin jotta en pysty pelaamaan rahoja pois. Usean yhteydenoton jälkeen rahoja ei vielläkään näkynyt. Olen jutellut useaan otteeseen asiakaspalvelun kanssa mutta mikään ei auta. Kunnollisia vastauksiakaan en enään saa. Yritin tänään kysyä paljon tilillä oli rahaa mutta keskustelu vain suljettiin enkä enään pystynyt menemään live chattiin. Tämä sama tapahtui myös Frumzi nimisessä casinossa mistä teinkin jo valituksen.

Hello Jesu55,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MyEmpire Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account has not been confirmed because it has not been asked/required anywhere. As I remember, the money I won is a bonus and also normal raw money. The last time I spoke with the casino was yesterday, when I asked about the amount of the account balance. Then the chat was closed in the middle of everything.

Tiliä ei ole vahvistettu sillä sitä ei missän kohtaan ole kysytty/vaadittu. Voittamani raha on muistaakseni bonus että myös normaalia raakaa rahaa. Casinon kanssa puhuin viimeksi eilen, kun kysyin tilin saldon määrää. Silloin chatti suljettiin kesken kaiken.

Money received. All is well with MyEmpire now.

Rahat saatu. Kaikki on nyt MyEmpiren kohdalla kunnossa.

Dear Jesu55,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru