MyEmpire Casino - Pelaajan kotiuttaminen on viivästynyt.

I initiated a withdrawal in the total of 750 on Feb 1st.Since then they have cancelled it twice and keep telling me with copy and pasted answers saying they have advised the pertinent departments and to continue to be patient I reinitiated the withdrawal for a second time on the 12th. And still getting copy and pasted answers saying. I really need those funds and am not getting anywhere Below is just a very very small example of being told that exact same thing over and over again

Dear Mouser10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify if you currently have any pending withdrawals?
• Have you made any successful withdrawals before?
• Did you pass the KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes to all three

i made the first 750 withdrawal at the beginning of Feb. it was cancelled so I put in another withdrawal. It was canceled and I put the last one in on the 12th. I have dealt with them for a while and have never ever had to wait so long . I also put an additional 750 in pending status on the 15th but I’m not in there timeline of completion for that one yet

Any update!

Any word?

Sorry to bug. Just would really like an answer

I’m so sorry

I’m sincerely sorry to bother you but empire is giving me a real run around and I have made the fatal error of really really needing those funds

Thank you for your reply, Mouser10. Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently handle over 1,200 active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible. Please, bear with us. Thank you for your patience and understanding.

Do I understand correctly that the last withdrawal request has not been rejected yet?

I’m so sorry and everything is still "pending" with copy and pasted answers

Hi

Well I guess I crossed a line with them and they have deactivated my account. Would this mean I’ve lost my withdrawals?

Could you please advise which games you focused on - slots, live casino, sports betting, etc.? Did you accumulate your winnings with or without an active bonus?

Have you received any explanation from the casino regarding the blocked account? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear Mouser10,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.