MrWest Casino - Pelaajan kotiutuspyyntö on viivästynyt.

Hello, i have requested withdraw of 350€ via crypto as this is the only option casino offers me to withdraw ( i deposited with visa).i am fully verified. It was on 17.3.2026. since then i get a new excuse every day in the chat and ignore from support. I think its a scam casino

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Ursus80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you let us know when you made your last successful withdrawal and how long it took to be processed?
• Have you accumulated your winnings with or without an active bonus?
• Do I understand correctly that your KYC verification was completed?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Jean

Hello, this is my first withdraw request.

Yes my KYC verification is complete.

Thank you for your answer.

• Have you accumulated your winnings with or without an active bonus?
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread or send it to jean.s@casino.guru.
• Please also forward any relevant communication from chat support and email support.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Ursus80,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean