Mr Bet Casino - Pelaajan tili on suljettu.

Dear All,

I am filing a complaint against Mr Bet casino for closing my account and withholding my funds.

I had approximately $160,000 CLP in my account. The casino stated that they closed my account due to alleged multiple accounts, which is incorrect. I haven't created more than one account; I only changed my phone number, always keeping the same email address associated with it.

Despite this, the casino closed my account and withdrew the funds, stating that they cannot be returned.

I respectfully request that my case be reviewed and that I be allowed to withdraw the money I had in my account.

I have attached the email sent by the casino as evidence.

Sincerely

Estimados,

Presento un reclamo contra el casino Mr Bet por el cierre de mi cuenta y la retención de mis fondos.

En mi cuenta tenía aproximadamente $160.000 CLP. El casino indicó que cerró mi cuenta por supuestas múltiples cuentas, lo cual no es correcto. Yo no he creado más de una cuenta; solo cambié mi número de teléfono, manteniendo siempre el mismo correo electrónico asociado.

A pesar de esto, el casino cerró mi cuenta y retiró los fondos indicando que no pueden ser devueltos.

Solicito respetuosamente que se revise mi caso y se me permita retirar el dinero que tenía en mi cuenta.

Adjunto el correo enviado por el casino como evidencia.

Atentamente

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Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Do I understand correctly that you changed the phone number in your player profile while your account was active?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

I focused on playing slot machines and I won

Me centre en el juego de tragamonedas hay gane