Mr Bet Casino - Pelaajan kotiutus viivästyy asiakirjaongelmien vuoksi.

I've sent all the documents for verification and they never accept the documents. I've been going through this for over a month and I'd like my problem solved so I can withdraw the money.

Mandei todos os documentos para vereficacao e nunca aceitam os documentos ja estou nisto a mais de um mes e gostaria do meu problema resolvido para poder sacar o dinheiro

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Mr Bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino ?
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you provided to the casino?
• Which documents did the casino approve, and which didn't it approve?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

I've sent several different documents and they won't accept any when the documents are real

Ja enviei vários documentos diferentes e nao aceitam nenhum quando os documentos sao verdadeiros

Thanks for your reply.

Could you please share with me your communication with the casino regarding the issue to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thanks in advance for your reply and cooperation.

Dear Hugoviera,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru