Mr Bet Casino - Pelaajan kotiuttaminen viivästyy.

IT'S BEEN ABOUT THREE WEEKS I'VE BEEN TRYING TO WITHDRAW THE AMOUNT I WON IN A GAME, WHENEVER I ASK IN THE CHAT THEY SAY THAT THEY ARE VERIFYING MY DATA AND UPDATING, BUT IT JUST STAYS LIKE IT, THEY DON'T GIVE ME POSITIONING A RIGHT DATE.

JA FAZ UMAS TRêS SEMANAS QUE ESTOU TENTANDO FAZER O SAQUE DO VALOR QUE GANHEI EM UM JOGO,SEMPRE QUE PERGUNTO NO CHAT ELES DIZEM QUE ESTÃO VERIFICANDO OS MEUS DADOS E ATUALIZANDO,MAS SÓ FICA NISSO,ELE NÃO ME DÃO POSICIONAMENTO DE UMA DATA CERTA.

Hello BRUNA,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr Bet Casino. Please allow me to ask you a few more question before we would move forward.

Is this your first ever withdrawal in the casino? How long exactly is the withdrawal pending? Is your account already verified and if yes, since when exactly?

When was the last time the casino responded to you and what was it about?

Please note that we recommend to wait at least 14 days after finishing the verification to receive the first ever payout from the casino.

Looking forward to your answer.

Regards,

Nick

Yes it's my first serve.

The withdrawal has been pending for 18 days.

About the account being verified every time I contact them each one says one thing. I'm still not sure.

It was the 8/06th to tell me that they are updating my name on the profile.

Sim é o meu primeiro saque.

Já fazem 18 dias que a retirada esta pendente,.

Sobre a conta estar verificada cada vez que entro em contato com eles cada um diz uma coisa. Ainda não tenho certeza.

Foi dia 8/06 pra me falar que estão atualizando o meu nome no perfil.

Hello Bruna,

Could you please advise if the information was changed already within your account? Please let us know if there was any update regarding the payout and if not, we will definitely intervene.

they already paid

Eles já pagaram

Thank you for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick