Mr Bet Casino - Pelaaja ei ole vielä saanut voittojaan.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear hsvdoll99,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear hsvdoll99,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi...for the 4th time the system displays the message "Payment successful". So far, no payment has been received.

Thanks, regards

Hi...zum 4.mal erscheint im System der Hinweis "Auszahlung erfolgreich" Bis jetzt ist kein Zahlungseingang festzustellen.

Danke Gruß

...and once again the 400 euros have been credited back to the casino account... I specifically spoke with my banker: NO ONE tried to transfer 400 euros...

Speechless... I'm now making a fifth attempt after this email.

Thanks, greetings

....und wieder sind die 400 Euro auf dem Casino Konto zurück gebucht....Habe extra mit meinem Banker gesprochen : KEINER hat versucht 400 Euro zu überweisen..

Ohne Worte... ich mache jetzt einen 5.versuch Nach dieser Mail.

Danke grüße

...and again I haven't received an email or message stating that the payout was "allegedly" rejected by my bank... JOKE! I've now initiated the payout for the 5th time!!! They should simply do a real-time transfer, like so many other providers do.

THANK YOU GREETINGS

...und wieder keine Mail oder eine Nachricht erhalten,dass die Auszahlung "angeblich" bei meiner Bank abgelehnt wurde.. WITZ ! Habe jetzt zum 5.!!! MAL die Auszahlung angestoßen. Die sollen einfach - wie viele andere Anbieter auch - eine Echtzeit Überweisung vornehmen

DANKE GRUß

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear hsvdoll99,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila