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My account is frozen and casino doesnt answer my emails… i send 15 messages for them

Live chat says, wait wait wait..

10 days is gone..

Hello Jeesbox,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mostbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you have any balance on your casino account and was it real or bonus money? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

No verified yet, i open account same day when account frozen comes..

realbalance is 2500€ no bonusmoneys

15.10 i spoke livechat guy and he says wait.. all time same answer but 0

answers for my email..

Can you please forward all the communication between you and the casino to nikolas.b@casino.guru?

Dear Jeesbox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I response this email 5 days ago, i put again pictures now for this email

I would like to ask Mostbet Casino to join us and clarify the situation with the player. Why exactly was his account closed?

I take a withdrawal, it the reason.

0 answers my emails

Hi, dear Jeesbox🤝

Thank you for your feedback and the data provided. Currently, your account is blocked (based on clause 7.9), for the purpose of verification and subsequent identification. Thank you for the documents sent to our address. Currently, your account is at the stage of conducting a video call. Please coordinate with our support team the date and time of the Skype video call (id@mostbet.com). Select the date and time (UTC+3) when it will be convenient for you to receive a video call, from the time interval from 12:00 to 19:00 daily. Please note that the Internet connection must be stable, and the web camera must have the appropriate resolution so that we can distinguish the documents displayed by you as part of the video call (as part of the video call, you will need to show your passport and the card from which the deposit was made). At the time of the video call, we recommend staying in a quiet room and without the presence of third parties.

We are always sincerely glad when a player plays and wins with us. In turn, we never limit the winning payouts, no matter how big they are. A big win is always great and wonderful, we are only for it.

If we have certain suspicions, we conduct a check against the player, which is designed to certify the account for compliance with the established rules. Verification can be carried out any number of times when suspicions arise. Account verification exists in all bookmakers without exception. If the check does not reveal any discrepancies, then the account is subject to unblocking. Any potential player can familiarize himself with the rules before registration and already on the basis of this make a decision about what kind of game strategy to build. By registering in our bookmaker, you agree to these rules and as a result, you bear all the risks associated with their violations yourself.

Have a nice day!

Sincerely yours, Mostbet

Dear Jeesbox,

Please do as the casino advises and let us know the outcome as soon as possible.

My bankcard is changed, what can i do??

skype is ok and passport is ok

Hi, dear Jessbox.

If your card has changed, then you can ignore this item.

Have a nice day.

Okey thänks, i put email mostbet for skypetime

Nothing response for the casino, i send message for skypetime but dont answer

Dear Mostbet,

Can you please clarify when the call is supposed to happen? Did you receive the e-mail from the player regarding it?

Now mostbet put skypetime for me!

Good afternoon, dear Jeesbox !

According to the latest information we have, support staff should have contacted you to arrange a date and time for a video call. Can you please tell me if the support staff contacted you?

Have a good day!

Your Mostbet

Добрый день, уважаемый Jeesbox!

По последней имеющейся в нашем распоряжении информации, с вами должны были связаться сотрудники поддержки, с целью согласования даты и времени проведения видеозвонка. Подскажите, пожалуйста, связались ли с вами сотрудники поддержки?

Хорошего дня!

Ваш Mostbet

Dear Jeesbox,

Please keep us updated regarding the verification. Is there already a date set for the call?

callday is 3.12 👍 hopefully!

no call for mostbet…

Dear Mostbet Casino,

Can you please clarify why did the call did not happen in the arranged time?

Dear Jeesbox,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Mostbet doesnt answer nothing to you?

no emails for my and account is still freezed, no calls no emails

Dear Mostbet Casino,

I would like to ask you again to clarify what is going in with the player's verification.

callday is tomorrow!

Dear Jeesbox,

Looking forward to hearing from you!

Where is call? Nobody caling me for skype

Dear Mostbet Casino,

Please clarify again what was the issue with the call again? It was already the second which did not take place.

Dear Nick,

It was technical issue, we are very sorry for that. Today we appointed a new call with customer.

He call now, and he says send sms? I dont know, i check my mostbet account now

My account is open 🙂

thänk you mostbet!

i rated good their sites!

Withdrawal is still problem, i try to withd 1500 but i dont get sms code..

All good for that matter!

Kaikki hyvin asian osalta!

Thank you Jeesbox for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick