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Hello

This bookmaker closed my account for no reason and refused to refund my winnings. I verified my account and gave them what they wanted, but they said they were closing my account for no reason and didn't refund my winnings 692 PLN.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Which documents did you submit to the casino for the verification of your account?
• Which payment method did you use to deposit money into this casino?
• How many deposits had you made into this casino before your account was blocked?
• What types of games did you play to accumulate your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika